Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
614 approved reviews, newest moderated first
I have had excellent service from Ted Eastman in processing my paperwork for a reverse mortgage. He has kept me apprised of the process as it has progressed, so I could submit additional needed items in a timely manner. I appreciate not having to wonder if my submissions arrived.
By Ann R.
Response from One Reverse Mortgage, LLC· Mar 19, 2018
That's great to hear Ann. Thank you for sharing your experience.
At this point, the only issue we experienced was the appraisal issues. 1) The appraiser was two hours late. 2) He seemed to be irritated with the way his day was going. 3) He spent all of 10 min taking photos. 4) I advised his as to EXACTLY where the crawl space entry was and stated that he was unable to locate it and refused to do the inspection required. 5) I had to hire another contractor to complete the appraisal. 6) Jerry Jones was a wonderful person to deal with and went out of his way assist in getting questions answered and getting situations resolved.
By Jack F.
Response from One Reverse Mortgage, LLC· Mar 16, 2018
Thank you for sharing, Jack. We are so sorry to hear about your appraisal experience. Unfortunately, appraisers are third-party and not from ORM, but we are happy to hear that Jerry provided good client care. That is important to us.
I was shopping around for a reverse mtg. and contacted One Reverse because of a great experience with one of their Mtg. people back in 2016. The individual I reached was a pressure/pushy sales person with very poor listening skills and completely turned me off. During the process of pursuing the loan with another institution Mike O'Leary contacted me and convinced me to give them another try. The communication was excellent, process clear, understanding my needs/desires completely--simply a pleasure to work with. Leni Burris handled dotting all the I's and did a fabulous job.
By James B.
Response from One Reverse Mortgage, LLC· Mar 15, 2018
We are sorry to hear you had a bad first experience. Thank you for giving us another try! We believe in every client every time - and we are happy that you worked with a team member who lives that! Thank you for sharing your experience with us!
I was really happy with the overall help from the entire staff. They were great in helping me get thru this situation. They answered all my questions and were available at all times. Thank you all so very much for all your wonderful help.
By Virginia B.
Response from One Reverse Mortgage, LLC· Mar 15, 2018
You are welcome! Thank you for working with us for the kind words. We are glad you had a good experience!
Karl Kakaley was very helpful in securing a Reverse Mortgage for us I would recommend him to anyone for this kind of loan.
By Thomas H.
Response from One Reverse Mortgage, LLC· Mar 12, 2018
That's great to hear! Thank you for sharing.
Found this whole process to be uplifting and easy to process. Every team member I encountered was both professional and efficient....as I learned with each step of the way. Look forward to sharing this experience with as many folks as I possibly can in the future! Thanks for giving me the opportunity to improve my LIFE !! Laura
By Laura C.
Response from One Reverse Mortgage, LLC· Mar 12, 2018
Thank YOU, Laura, for working with us. We are happy to hear that you had a great experience and will share it with others!
What a wonderful company! Straight forward, nothing hidden.
By Michelle C.
Response from One Reverse Mortgage, LLC· Mar 8, 2018
Thank you for sharing! We are happy to hear about your great experience!
Excellent, fast and efficient. Walked through all the steps and quickly went from application to closing in four weeks.
By John W.
Response from One Reverse Mortgage, LLC· Mar 8, 2018
That's great to hear! Thank you for sharing your experience with us.
