One MedicalReviews of onemedical.com

One Medical used to be a great company but they really have gone downhill. I came here for a sprained ankle and the nurse partitioner who saw me literally told me in the hallway to the office "I don't know why you're seeking primary care, I'm not qualified to examine you..." yet they ended up taking me to the exam room, stating "I can't do anything for you" and then telling me to turn my foot left/right so they can perform an exam "because they had to do something." Despite stating that they were not qualified to examine me, they submitted a claim for an office visit exam. I expressed concern with One Medical and after stating that I contacted my insurance company, the staff tried gaslighting me, and then just ended up ignoring me. Eventually they chose to block me from seeing my primary care provider without telling me (the staff simply would not respond to me) and wouldn't correct a prescription that was sent to the wrong pharmacy. While I'm sure there are some good people at One Medical, I ultimately had to take this to the State and Federal Medical boards in addition to my insurance company because the retaliation to my quality of care concerns came from the Director level (at least as far as I am aware).

Wish I could it give it 0. Claims you will be seen within 25 mins or less. It actually took 7 hours before I got connected to a provider. The visit was 1 minute at the most. I chose video but didn't see her face, she was typing and took and barely looked at me. Choosing video for more money is not worth it. Getting the prescription is another ordeal. Still waiting. Great concept but doesn't work.

Stated it suddenly was too complicated too renew my prescriptions. Even though it wasn't as little as a month ago. In my opinion don't use this service. If I could give it negative stars I would.

Went in with a cough and provided my insurance. Was told to my face that insurance would cover it. “Shockingly” considering that the medical system is so broken, received a bill over $1000 for a 15 minute session and a strep diagnosis. I guess if the plan is to never get repeat business its a good model.

Total waste of time and money. They didn’t even care to understand my situation at all…just prescribed a cough suppressant.

Paid $29 to be told to drink hot tea until I can get into my pcp in 3 weeks to be tested for strep. All my kids have strep and now I do too (common sense). They wouldn’t prescribe the antibiotic without a swab. So glad I paid money for this great advice.

BEWARE!!!! I signed up for a free trial through Amazon. My trial date wasn't even over, that morning when I had an appointment the Dr. stated it was the end of my trial and hoped I would join. After I get a message on the app stating it was the end of my trial and my previous appointment would be charged to me. I asked how much and she told me a spot on the app that doesn't exist. After sending her screen shots she sends me a link to where I reviewed over $700 worth of billing. I refused to pay while I was on a free trial and she stated it was only a trial for the membership but services were still charged. There was never any information about how much these services would cost which were very expensive as I am being told now, because of the "convenience". I would have NEVER agreed to these prices and they are now coming for me in collections for refusing to pay for service prices I never agreed to. Run from this service!

Absolutely horrific! The medical care is okay, but their admin department is the worst you will find in the American healthcare system. Lorraine and Armando in the San Francisco admin office are two of the worst customer service representatives I have ever spoken with anywhere. Rudeness off the charts. I worked many years in customer service and am always kind and patient with representatives on the phone. But their total lack of concern about my minor billing issue ($75) was astonishing. I’ve spent thousands of dollars at One Medical, paid every bill on time, yet they both treated me like I was a thief for not paying this bill which I dispute and was calling to resolve. Armando refused to address the problem, and he refused to provide me with a higher level supervisor’s name. Doctor visits are okay, but One Medical billing and admin is a nightmare. Stay away from this company. There’s simply no reason to pay an annual fee for gutter-level customer service.