One MedicalReviews of onemedical.com

I paid $582.00 on 07-17-2025 for only talk to a doctor for less than 13 minutes and asking her to provide me with two blood test requests. Also I paid two more separate invoices Of $77.70 and $96.60 for the blood tests. The final total are $757.03 I do not recommend One Medical to anyone.

This was hands down the most unprofessional and disorganized experience I’ve ever had with a healthcare provider. I signed up through Amazon for a free trial and scheduled a virtual visit for a UTI. After the visit, the nurse practitioner gave me a care plan that required me to go to a One Medical location for a urine sample (or another lab if I messaged them back with a location) no antibiotic prescription in the meantime, even though I was in clear discomfort. I sent a follow-up message with a few questions almost immediately, only to be told that the NP I spoke to wouldn’t return for two weeks. Another NP eventually replied, but the delay already spoke volumes about how disconnected and inefficient this service is. When I arrived at the One Medical office, I told the receptionist I was there for a urinalysis. I asked for an estimate of the cost, which turned into a ten-minute ordeal. She finally quoted me a price of "six sixty" and I relied six hundred and sixty dollars? No, she meant $6.60 for the dipstick test but couldn’t tell me the price for the urine culture, even after several more minutes of trying. Then the lab tech came out and told me there was no provider on-site and that she couldn’t perform the dipstick test because it’s considered a “hands-on” procedure. The culture, I was told, would take 3–5 days to process. So not only was I in pain and waiting days for incomplete testing, I was also stuck in a ridiculous loop of poor communication and zero accountability. When I asked who I could speak to about my experience, the lab tech refused to give me any contact information. I was told to “submit a message through the app” and that they would “flag” my record. That’s it. No help, no empathy, no professionalism. From start to finish, both Amazon and One Medical completely dropped the ball. What should have been a straightforward, supportive healthcare experience turned into a wasted afternoon, unnecessary frustration, and no resolution to my actual health concern. I would never recommend this service to anyone! Ever.

Very disappointed. I will be reviewing negatively in as many places as possible. Intentional cop out by NP Maxine Stewart. Took her $50 and did not want to waste more time sending in a prescription for antibiotics AFTER acknowledging it was needed. This is a scam by Amazon and the lazy Nurse Practioners (not doctors). I will do my best to save future people who need medical care to try other online or in person care teams but NOT this one.

This company is unethical. I went to One Medical with jaw pain, citing I had TMJ in the past. Rather than bill me for diagnosis (was it TMJ or something else) they unethically billed me for TMJ treatment. As a result my insurance denied the claim. Despite repeated attempts they did not recode the visit. They also offered no way for me to escalate my complaint to a supervisor. It felt like a Kafka novel. I appealed to the Washington Office of the Insurance Commissioner. And I won’t pay this bill.

Used their services under the free trail. I did a phone call and chat gpt told me the urgent care phone call would be free but I haven't checked to see if they charged me. Anyway it was supposed to be a video call but 2-3 minutes in it asks you if you would like to get a call back and stop waiting on the line. So I did that and the doctor called me and said he couldn't preform a diagnosis without an in person visit after I explained to him I don't have insurance. I'm trying again this morning to see if i can get a different provider however it seems they're leaving me on hold until i agree to their phone call service because i've been waiting well over 26 minutes to be seen. I'm cancelling before they can charge me anything. What a waste of time and money.

When I started using 1 Med, about 12 years ago they were great - in ALL respects. When you called the first choice on the phone tree was to press 1 if you were a current patient. That told me they really cared about patients. Since Amazon has taken over they have changed - and not for the better. the medical care is still primo. With only a few exceptions we have gotten first class medical care. But the rest... I had to call this morning with a simple question. I got lost in the phone tree. there were choices to talk about prime membership, if you had membership thru your employer, if you wanted 'pay per visit'. I got so frustrated I just pushed whatever button and they then had to transfer me. This tells me that they are now more about marketing than patient care. Many others have complained about billing. Ditto. A bunch of years ago I had a billing issue when my insurance status changed. They gave me the number of someone in the billing department and we worked it out. Last year, when I went for a visit, they told me I had a balance. It sounded high. They said they would have someone from billing call me. I'm still waiting. If you have the patience and energy to deal with the peripheral BS, One Med is still great medical care. If you can't deal then find another care provider.

If I could give zero stars, I would. I signed up - paid the $99 fee which frankly, you can't not do because by the time you get billed by your insurance for a service, it's a month later so you can't cancel in time to see how much they screw you. I did a 6 minute video call to get a prescription refilled which worked fine. My insurance information is loaded to the site and three weeks later, I got a bill for $412 for that 6 minute call. How is this a benefit? They don't tell you anywhere about what these video calls will cost which I thought were included in the annual fee. My insurance is covering $35 of that amount and I am LIVID! I should have known Amazon is only there to make money, not to help anyone. It's a complete SHAM.

If I could give Amazon Medical Care Telehealth/Pay-per-visit "practitioner?" staff and the customer service supervisors a ZERO, I would. I should have looked at reviews before trying this Prime Member service. Now I'll just add to the low ratings in an effort to warn others. I had received an email about the service months ago and had held onto it thinking I'd give it a try since it seemed to be a convenient and affordable alternative vs seeing my primary (an hour away) when I get a typical seasonal sinus infection (a listed common condition they treat). So, I got a sinus infection recently and paid the $39 to give them a try. 3 Days after getting delayed (often beyond the two-hour allotment) and automated (not personal) responses, I was denied care and I had to resort to seeing my primary care physician after all to get the care I needed - an antibiotic. Amazon staff "practitioners?" are not skilled enough to know the differences in symptoms between an infection and a virus. Yellow mucus should be enough said to know we are dealing with an infection but there were plenty of other indicators I could list out that they ignored. I sent Amazon One Medical screenshots of the diagnosis and care notes from my primary care provider and asked Amazon One Medical for my money back since they did not provide me a service or care, they also misdiagnosed me and significantly delayed my care. Then they denied my getting my money back too!!!! BE WARNED! DO NOT TRY THIS SERVICE! I regret it completely. The experience felt like a total scam. Zero Patient or Customer Care.