One Legal | An InfoTrack CompanyReviews of onelegal.com

I hired One Legal for their Serve & eFile service in August 2026 and paid $125 to have Small Claims documents served on a corporation through its registered agent for service of process. Unfortunately, the Proof of Service prepared and filed by their process server contained a serious documentation problem. On the SC-104/SC-104A paperwork, the process server listed the corporate registered agent's business name in the field intended to identify the individual authorized to accept service. The actual recipient was described only as "Jane Doe," without a properly documented name and authority. At my scheduled court hearing, the judge determined that the filed Proof of Service was insufficient for the named authorized agent of the corporate defendant. As a result, my hearing was continued to December 2026. This caused me significant inconvenience, wasted time, and additional expenses. I now have to arrange and pay for service again. What disappointed me most was One Legal's response. I contacted customer support, explained the issue, and requested that they correct the problem by arranging another service attempt at no additional charge. Instead of taking responsibility for the documentation problem, One Legal refused to provide complimentary re-service and offered only a 25% discount on another order. Even after I escalated the matter, their decision remained unchanged. I understand that process servers cannot guarantee successful service. However, when a customer pays for professional service and court filing, I believe it is reasonable to expect accurate documentation and meaningful assistance when a problem arises. I chose One Legal because it appeared on the Orange County Superior Court's list of approved electronic filing providers. I later learned that this approval relates to electronic filing, not an endorsement of process-serving quality. Based on my experience, I cannot recommend One Legal for process serving, particularly for Small Claims cases involving corporate registered agents. If you use this company, carefully review every detail of the Proof of Service before relying on it for a court hearing.

Customer service experience was absolutely terrible. It was insulting. They refused to answer any questions as simple as what is my order number. Run from this service. The worst corporate and customer experience I've had in the last 36 months or more. After 30 seconds they just hung up on me.

Very, very poor customer service; did not get the subpoena served to the doctor's office on time; did not credit the urgent fee; had excuses; do not hire.

I submitted court forms online and they were rejected by the court. Tried again and rejected again. Apparently there is very specific formatting and upload requirements that aren’t highlighted during the submission process. Each time I was charged. I contacted One Legal for assistance and they directed me to one of their articles. This time I used Adobe Pro to enter fields and sign. Followed the guidance from One Legal, and uploaded. It wouldn’t let me Submit because of an issue with security. i gave up after having spent tons of time and did it the old fashioned way. Completed and signed forms, and dropped off at court. Not convenient at all, but it was easy and quick. It was much better than trying to submit online. Lesson learned.

Very unhelpful. Attempted to e-file with his company over the course of two days and eventually had to go with another company, despite all their promises to help me. Go with another company.

After submitting a new bank on the payment methods page, the automatic refresh continued to show the old bank information. I made several attempts and called support. It turns out that after submitting the information, the webpage was not refreshing the updated record. After I closed the page and re-opened it, the updated record was displayed. After all that, I went back to my other window that had my filing with all documents uploaded and just waiting to be processed. I selected "continue," and the window just closed and took me back to the home screen; I had to start over again...I've never had these problems in the past.

I was charged a fee while my case was rejected by the court; One Legal is not willing to reimburse me or apply that fee towards refiling my case properly. After this case, I will not do business with them.

Scam. I got an email from this website claiming they needed my credit card info to update my payment info. I've never heard of them. Blocked them via MS Outlook.