Order status not providing clear update
I was looking for an update on my delivery status as it seemed to just be moving out one day at a time every single day. Victor was able to track down the tracking number and delivery company's name, while also clarifying when I should expect to hear from them. It would be nice, however, if this was updated directly in the order status information instead of putting the onus on the customer to follow-up.
By Ninaad V.
Response from One Kings Lane· Aug 11, 2022
Hello Ninaad, thank you for sharing your experience with Victor and our customer service department. We appreciate your feedback and will do everything on our hands to improve the communication with our customers. Thank you for choosing One Kings Lane! Adria G.