OneGuard Home WarrantiesReviews of oneguardhomewarranty.com

Our refrigerator went out about a month ago. We have a OneGuard home warranty that supposedly covers $2,500 for appliance repair or replacement. Here is what actually happened. They sent out a repair company. That company charged OneGuard $1,000 — and fixed NOTHING. Then OneGuard sent a second company for a "second opinion." That one charged them over $1,000 — and also fixed NOTHING. This back-and-forth dragged on for THREE WEEKS. Three weeks with no working refrigerator in our house. They did not care. Meanwhile the dying fridge was running nonstop and driving up our electric bill. Yesterday the last technician finally admitted what we knew from day one: the refrigerator is broken and cannot be fixed. So we asked for the replacement coverage. Their answer? There is only $125.37 left of our $2,500. Let that sink in. Nearly every dollar of our coverage was burned paying no-name contractors to come out and do nothing to our fridge. By the time anyone admitted it could not be fixed, there was nothing left to replace it with. This is how the scam works: they do not deny your claim, they just bleed your coverage dry with pointless service calls until there is nothing left to pay you. Do NOT trust OneGuard with your appliances. You will pay for a warranty that protects no one but them.

Had two recent claims and they were denied because the service providers who the warranty company sent to my home both said structural workmanship caused the appliance damages. I had two independent contractors come out and they both stated there was no structural damage. Both contractors provided by the warranty company attempted to upsell us at exorbitant rates. Stay away

I cant recommend One Warranty any less. When calling to cancel because we found better coverage we first spoke to a man who was attempting to convince us to stay with them offering a "friends and family discount". We declined and asked him a further 4 times how we can cancel our policy, he then forwarded us to his manager. I cant describe the absolute frustration speaking to the manager he simply wouldn't accept the fact that we no longer wanted our policy. He made it seem as though it was from the kindness of his heart, but he was not listening at all, we spoke in a loop of me requesting to cancel my policy and him asking why and me answering I've found a different one. It was a major pain he ended up saying "this is ridiculous" and finally giving me the cancellation code. It was indeed ridiculous, I've never felt more unheard in my life and simply disrespected. Their coverage is also extremely shady I would recommend looking at your contract and specifically the numbers concerning the coverage it is extremely vague and their customer service is nothing i've ever experienced. PLEASE DONT GET INVOLVED WITH THIS COMPANY CANCELLING IS A PAIN!!!!

I have had this company for 13 years and the service has plummeted since moving the service team offshore and later being sold to American Home Shield. You can not speak to anyone in the US. I called for a water heater repair in the summer of 2024 and was incorrectly told by the offshore rep that my coverage did not include water heater service. As a result I incurred a $2794 charge to replace the water heater. Now when I call to verify my coverage I am told that I do in fact have water heater coverage and also had coverage in 2024. When I ask for the process to submit my claim, for being given the incorrect information for the water heater coverage in 2024, I am told by the offshore rep that I can not speak with someone in the US and I cannot submit a claim for reimbursement even though I was given the incorrect information by OneGuard that incurred an unnecessary expense to me when I had coverage. Clearly this firm is not concerned with customer service, customer retention, or their reputation. Avoidance of honoring the warranty seems to be the playbook

3/9/26 called One Guard Home Warranty about a stinky smell when the A/C turned on, they sent out service, the report was the Gas Pack had holes in it and needs to be replaced, he had to turn the gas off because it was dangerous. He sent his report to One Guard. 3/16/26 called One Guard again, put on hold and no one ever came back on. 3/25/26 called One Guard again, all the people spoke very broken English and we could never understand them, so asked to speak with some one else, they said they would have someone call back, no one called back. 4/6/26 called One Guard again, put on hold again and dead air and then disconnected. We have been a Home Warranty customer for 28 years and feel they should let us know what is happening. We are in Arizona and it is beginning to get HOT.

OneGuard is a scam. Stay clear from them. We have been without an A/C for 3 weeks today and we live in Chandler, Arizona where the temperature is 108F today. Our A/C requires a new control board and a new fan. Parts are available according to OneGuard's own A/C contractor. But OneGuard claims that our A/C requires "modifications" and hence it is not covered. They offered us $800 cash or if we chose to continue with repairs, we need to pay $2000. What a scam.

As noted by several others, claim denied on an A/C unit that started leaking. One Guard stated not covered because it’s not part of the main house. It’s the original warranty that came with the house. 7 years of maintenance calls, never denied those, but once a replacement was needed, suddenly not covered. Probably my fault for not asking something so obvious? The only reason I kept this warranty was because of the A/C units. Buyer beware, they will try everything to deny a claim. Wasted money. There’s more but I’m too exhausted dealing with this company. Read the reviews and decide for yourself. I canceled the contract and will never use them again.

I had a simple garage door issue (Dispatch #3142212) and reached out to OneGuard Home Warranties for help. After calling more than seven times, I finally received a "solution"—either accept a $120 check (which doesn’t even cover the cost) or pay an additional $300+ on top of the $69 service fee I already paid. The entire process was frustrating, time-consuming, and ultimately felt like a complete waste of time and money. Extremely disappointed with their service and lack of resolution.