OneFormaReviews of oneforma.com

I’m disappointed with the pay. The current project’s hourly rate is extremely low — it does not even reach half of the UK minimum wage. I was invited to work on a job from OneForma, but the pay rate is so low that I feel very disappointed in this giant AI company.

I’ve had a very poor experience with payments on this platform. I completed different types of work was supposed to be paid out in the previous payment cycle. The payment failed initially because my Payoneer account was not connected. I was then clearly instructed by project management that once I connected Payoneer, the payments would be processed in the next cycle. I followed those instructions immediately and set everything up correctly in early March. After that: - Payment support took over two weeks to respond - No resolution was provided - Instead, I was told I now have to wait an additional full month due to a “cut-off policy” This is despite the fact that: - The work was completed three months ago - The payments had already been processed once - The failure was due to a fixable setup issue, now resolved - I followed all instructions given by their own team - Different representatives provided conflicting information Delaying already approved payments by an additional month after giving incorrect guidance is not acceptable. If you plan to work with similar platforms, be aware that payment issues can take months to resolve and internal communication can be inconsistent.

They force you to reply to the questions of the exams with wrong answers!!! STAY AWAY!!!

I have started working on the Cherry Opal tasks for the Swedish language and I really enjoy it. The tasks are fun and it feels meaningful to help make AI safer for people. I also really appreciate that you reduced the Safety AFM Evaluation Guidelines V4 from 200 pages down to 30. It makes it so much easier to stay focused and maintain a high standard while working. I’m proud to be part of this project and to work with you. I hope you keep improving and listening to feedback, because I truly believe we’re working toward the same goal together. It means a lot to be able to contribute to something that actually matters!

I recently contacted OneForma Support regarding the disabling of my account. I appreciate the prompt response and the creation of case CAS-200402-Q1Z2N4. I am following up on the issue, as I believe my account may have been disabled in error. I have not engaged in any of the activities mentioned in your email, such as using multiple accounts or employing a VPN. I would greatly appreciate a thorough investigation to resolve this matter. Thank you for your time and attention to the issue.

I always facing account suspension after failed identity verification. Already reach them out with the same template reply. They do not have any explanation for this issues

Update (May 2026): Nearly two months have passed since my original review, and the issues persist. I attempted to create a new account again, only to encounter the same "user email already exists" error. In the past, I had a positive experience with this company, recalling a time when I had issues with project applications and received prompt resolution via email. However, my recent experience has been marred by poor customer support. In early February, I deleted my account due to limited project opportunities, but I've continued to receive system emails, including notifications about updated SOW files as recently as yesterday. Over the past month, I've contacted them multiple times through the website's contact form and email, but received only automated responses that didn't address my issue. Despite following the account deletion steps and being unable to log in, I still receive system emails. I've tried various ways to get help, including replying to automated responses and starting new email threads, but haven't received a response from a human. This lack of support is concerning, especially given that they respond to Trustpilot reviews but direct users to social media channels. It's unclear if their email systems are dysfunctional or if their customer support staff have departed. Their problems go beyond customer service. I encountered the same "user email already exists" error loop when trying to register a new account, as mentioned in another review—suggesting their systems are broken whether you're joining or leaving. Combined with non-existent customer support, I'd urge potential users to think twice before committing to this platform. If the company reads my review, I urge them to check their emails and respond directly rather than asking users to contact them through social media. As someone who doesn't use social media, I find this request inconvenient and unhelpful.

Wasted a lot of time on applying, reading and passing certifications on the lighthouse project. They ended up hiring me for the project and told me 2 weaks ago that one week later I would receive my account details to start working on the platform.Wrote to their support and they answered me two days ago regarding the update on my account - they said it was still in process and in the meantime, I should keep reading the hours longs guidelines, which I did. Never recevied anything from them as they promised, but instead I got an E-mail today saying I was removed from the project. Boycut this company at all sakes - they don't care about your time, but instead they would love to collect your data and informations.