Zero Customer Service
I recently bought goggles for my dog Arlo after he was diagnosed with uveitis. My vet suggested that he wear them outside in the sun. I went online and I found best buddies store and I ordered them through them. Within a few weeks of Arlo getting used to them, he would try to get them off. They are made so cheaply that they scratched super easy. He could see better without them than while wearing them. I tried to call the number on their website and it is a nonworking number. I’ve emailed them my complaint before the 15 days were up and nobody reached out to me. I bought two pair, one for our home and one for our beach home. I’m now stuck with the worst quality goggles that he can’t even use. They have zero customer service. They don’t answer back through email. They have a nonworking number as I mentioned, and the products are junk!
By Jean
Response from One Buddy Store - onebuddystore.com· Oct 25, 2024
Hello, we believe that your feedback may have been directed to the wrong store, as our store does not offer pet products as mentioned. Please double check the information. We would be happy if you could successfully address your complaint with the correct store that sold the items to you. Additionally, we would be grateful if you could consider removing your review. Thank you for your understanding ;)