Onebeautyworld.comReviews of onebeautyworld.com

Miami, Florida, Miami, Florida

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The Fair Hearing score

3.3/ 5

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329 reviews

Onebeautyworld.com3.3Average

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About Onebeautyworld.com

A Florida based, family-owned, and run Online Beauty Supply portal since 2017. We work with selected and best quality Wigs, Hair Extension, Braiding Hair Brands with focus on providing best customer service in the business.

Onebeautyworld.com (onebeautyworld.com) has 329 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.

Website: onebeautyworld.com
Category: Hair Care & Styling
Location: Miami, Florida
Listed on The Fair Hearing: 2026

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Dec 18, 2022

TERRIBLE SERVICE, NON EXISTENT COMMUNICATION

TERRIBLE SERVICE. I am really unhappy with the experience I am having with OneBeautyWorld, I do not think I will purchase from them again. I place my order for a Teagan wig on the 28th of November and paid extra for international shipping, since the 28th of November my order still keeps saying processing, I have emailed numerous times, contacted OneBeautyWorld on their contact us form and for weeks not one of my emails nor my messages were responded to, they totally ignored them all. Eventually I get through to Blake on the live chat and he promised to get back to me with updates about my order and he didn't, I had to go back on the chat services again and emailed and demand that I want to cancel the order and get my money back if they cannot fulfill my order, on this occasion I had a response email from Blake to say he will check with another department for the wig and check if I will be able to get it in time before Christmas, he couldn't give me any further information, this was on the 15th November 4 days ago and he still hasn't come back to me. Please OneBeautyWorld stop lying to customers. Customers thinking of purchasing from this company take caution, especially if your a customer who is ordering outside of the US. They take your money for payment for the order and you hear nothing more, no correspondence, nothing more for three weeks onwards, it's really disgusting service, they need to get their communication together as it's non existent and you struggle to get through to anyone to speak to about your order. OneBeautyWorld, please stop lying to me, if you do not have the wig in stock just be honest and let me know and refund me my money back and stop telling me that you are wig stocker for Janet Collection wigs, if you are how come you put online the wigs are in stock when customer go online to purchase, but when the payment is made you don't actually have the wig in stock and cannot fulfill the order, please stop doing this to customers. STOP THE LIES.

By Shelly H.

Response from Onebeautyworld.com· Feb 13, 2023

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience on your purchase and would like to make things right. As a token of our appreciation for giving us another chance, we'd like to offer you a special discount on your next purchase. We believe that you'll find our products and services to be of the highest quality, and we're confident that you'll have a much better experience next time. We value your business and would be honored to have you as a repeat customer. Please let us know if there's anything we can do to make your experience even better. We look forward to serving you again soon!