OneAZ Credit UnionReviews of oneazcu.com

Thank you Karen for an awesome customer service experience. Karen was personable, helpful, and worked through my issues quickly.

Kaisha was very responsive in fixing the issue I had with my debit card. Best service I have seen from anyone anywhere in a long time!!! Bryan N

Yet another (I've lost count of how many) unacceptable snafu with One AZ CU. And, this one is likely going to be the last for us. Banks and credit unions supposedly provide a service. I wonder if anyone in this organization every pondered what it means to provide a service? At this point, I think the people who run and work at OAZCU, think their customers are there to service the credit union. Sorry folks, you are supposed to provide a service and you don't do a very good job of it. My 26 years with OAZCU is about to come to an end as I have to go through the agonizing process of changing all of my auto deposits and payments, but it may be worth it if I can actually get service. Because of privacy issues, I don't really want to provide details to the public, but their actions show absolutely no humanity or consideration for the welfare for those who are unable to participate in the everyday tasks most of us can manage. And, this one action is the worst of a long list awful actions and ridiculous policies they've dreamed up to make handling our own money difficult. Update 1/7/2025: I called customer service after I wrote the above. The representative defended their position and said it was against the law to process the transaction I requested. She out-and-out lied!!! I had just done a similar transaction a few weeks ago with a different bank. At that point, I lost all respect for her and OneAZ CU. Lying to customers (or anyone) is a clear indication of a total lack of integrity on her part, as well as on OneAZ CU. She finally relented and said it was their "policy." Frankly, policies can destroy businesses. Policies prevent flexibility and hinder an institution's ability to adapt to changing circumstances, which is vital to its continuity. And, even more importantly policies destroy the humanity of those working in such institutions OneAZ CU needs a new sign to hang on their doors: "We can't have humanity, if we're going to do business." And, for "service" businesses, I think a huge dose of humanity is essential for actually providing services.

Karen, provided exceptional customer service, very knowledgeable, polite, helped answer all of my banking questions ☺️

Paul Mejia was fantastic! He was very honest and friendly, made the whole process easy.

Karen Sperduti was amazing. I was so very pleased. She took time to really listen to my issue and helped to get everything organized to get it resolved. She is a real asset to OneAZ. Thank you, Karen.

I recently had Kaisha help me with getting a dispute put in. She was very nice and helpful.

The sales person named Zach Rafidi was an excellent help he made sure everything was processed that I appreciate.