OneAZ Credit UnionReviews of oneazcu.com

courteous professional and friendly as usual

I work with Karen Sperduti today on an update of a wire transfer. She was very helpful, called the brach and updated me quickly in that specific transaction. I was very happy with the outcome and her friendliness!

I worked with Marilyn Ramos for my loan. There was a wrinkle to my situation and I was busy. Marilyn was easy to get a hold of or a response from. She got an approval for my specific situation. My co-signer also had an easy time dealing with Marilyn as well! I loved how fast the process was. The only delay were the ones on my end. I would do another loan here if I need to finance ever again.

Super easy to work with, Customer Service is top notch! Thanks!!

Paul Majia (Loan Officer) was very patient and helpful. He walked me thru the process, and he was very polite. He recommended other services, which I accepted. Paul was courteous and professional, which is one of the main reasons I'm proud to be a member of OneAZ Credit Union.

Karen was my representative online. She was pleasant and thorough. Answered my request quickly. Definitely a plus having on the team.

The staff at my local branch in Cottonwood, AZ is one of the reasons I'm a customer. I was recently in the bank and decided to ask Senior Teller, Candi Yatsinko, some questions about a home equity loan. Not only did Candi answer all of my questions about applying for a HELOC, (home equity line of credit) she also set up my appointment with a loan officer and emailed information to me with a list of important documents to bring along. Two days later, I met with Personal Banker, Suzanne Kinslow. Our meeting was excellent. Suzanne was so patient with me, carefully going over my options and effectively explaining concepts that are not my strong suit: percentages/interest rates/MATH. Securing a loan is stressful and having these two professional and extremely knowledgeable women in my corner lifted my sense of security in taking such a huge step. I can't thank them both enough. They are remarkable. As an aside; OneAZ is um, cute, to give "Magical Moments" trophies and such to recognize exceptional work from its employees. Receiving "awards" in childhood is certainly fun, however, both are grown women who deserve financial bonuses as a thank you versus an acrylic statue or framed certificate. Seeing these tokens in their workspaces actually made me feel bad. They are long time, loyal employees. They deserve better. The credit union can certainly afford it. Please consider this the next time someone in charge floats a *new* idea about how to recognize exceptional employees...trophies are OUT—cash bonuses are IN.

Claudia Baraza was the kindest and most helpful person I have ever had the luck to speak with. It was a simple request that I could not complete without her help. I only hope that I am lucky enough to helped by her in the future. I am waaay over retirement age, and Claudia solved my issue after verifying who I was. She made me feel completely comfortable asking for help. Thanks ONEAZ for having her on board!