Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
506 reviews
OncourseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
506 approved reviews, newest moderated first
Took 3 months
By Anthony B.
Response from Oncourse· Oct 21, 2026
Thank you for sharing your feedback. We want to apologize for the the delayed repair, that is not the experience we aim to provide. We value all feedback and will review the timeliness of your repair with our provider.
Showed up on time and knew what they were doing 100%. Highly recommend!
By Randall P.
Response from Oncourse· Oct 20, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Easy scheduling, fantastic vendor AJ Appliance and tech John.
By Howard Noppe N.
Response from Oncourse· Oct 20, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
We had 2 technicians for a new furnace installed Rick Staas Jonathan Ayala who did a fantastic job can't wait for winter 😂not really but those 2 men were so professional n hardworking n explained everything. The next technician was for plumbing installation of April Aire n his name Tom G n he did a perfect job So kudos to ur 3 men doing a great job that is teamwork Thank You The dates were Oct 9 n Oct 13 2026
By Gayle B.
Response from Oncourse· Oct 20, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Paul from Total Temp heating and air-conditioning was absolutely wonderful. He is honest and kind and eager to help!! Paul along with Anthony took great care of me. My furnace and water heater are working just fine thanks to them. It is always a delightful experience to meet honest small businessmen who truly care about the customer. I want them to help all of my family and friends because I know they’ll be taken care of NOT taken advantage of!!
By Janice P.
Response from Oncourse· Oct 20, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Technician, in my opinion, if my furnace had a cracked heat exchanger, should have red flagged it and immediately shut off all power to it! They left it on and that's a serious health and fire hazard, a danger to my damily and my hime! The heat exchanger could have caused a fire and coukd possibly emit carbon monoxide poison into my home. Thank goodness ny wife is very knowledgeable and had the third repair guy who quoted us a new install also and him shut it down anf he red flagged it. Our experience with On course is less than good, i feel its a ware if our miney, we've had them yere 3 different times and all 3 times they never could repair anything! I xan understand the furnace the other 2 coukd gave but their technicians said they were unrepairable. But our service people said thry could gave been repaired! But suggested, in their opinion, it was better to replace it due to their age. Will not be buying any more warranties frim Consumers again, waste of our money.
By AC
Response from Oncourse· Oct 20, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at [email protected] and a member of our Customer Experience team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Very knowledgeable about problem
By Samuel
Response from Oncourse· Oct 20, 2026
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Showed up when they said they would. Came back with parts sooner than promised.
By MicheleMoore
Response from Oncourse· Oct 20, 2026
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
