Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
582 reviews
On Air ParkingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
On Air Parking (OnAirParking.com) helps travelers find, compare, and book off-airport parking near major U.S. airports — without the stress or the sticker shock of driving up and hoping for the best.Since 2016, we've worked with a nationwide network of vetted, shuttle-served parking partners. We vet every partner in our network and hold them to one standard: rates that stay well below what you'd pay driving up to the airport. No guessing, no gate-price surprises.Booking takes a couple of minutes: search your airport, compare real-time rates and lot details side by side, and reserve your spot in advance. Your rate is locked the moment you book, your space is held for your exact travel dates, and a free shuttle takes you to and from your terminal on the day you fly. No circling the garage, no surprises at the gate.Our support team is here if your plans change or something needs attention — real people, easy to reach, no runaround.Parking shouldn't be the part of your trip you dread. We built On Air Parking to make it the part you don't have to think about at all.
On Air Parking (onairparking.com) has 582 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 23 reviews with 4 stars · Clear filters
Ease of parking. Ample space. Friendly hotel staff. The times for the shuttle were not very clear. Be sure you have wiggle room in case you miss one.
By Boycie D.
Response from On Air Parking· Jul 7, 2026
We're glad to hear you overall experience was great Boycie. We appreciate your feedback about the shuttle schedule at this facility, and will continue working to make sure instructions are even clearer. We hope to earn that fifth star on your next trip!
It took a few minutes for pick-up service at the airport but driver was pleasant and got the job done.
By Pamela W.
Response from On Air Parking· Jun 22, 2026
Thank you for your review Pamela! We're glad to hear the driver was pleasant and helped make your trip a positive one. While return shuttle is provided upon request, we understand that waiting after a flight can be frustrating. We appreciate your feedback and look forward to helping you with your future parking needs.
It was a nice experience but I do think the price could have been a little less expensive.
By Monica B.
Response from On Air Parking· Jun 18, 2026
Thanks for your review, Monica! We're glad you had a nice first time experience. Parking rates are set by the facilities themselves, while On Air Parking serves as the reservations platform only. We know that our parking partners work hard to keep their rates well below the cost of airport parking, while still providing a convenient option for travelers. Thanks again for choosing On Air Parking and we hope to see you again on a future trip.
Ease of use and ability to compare pricing
By Leon
Response from On Air Parking· Jun 18, 2026
Thank you for your review Leon! We're glad you found the booking process easy to use and appreciated being able to compare pricing options. It looks like it has been a while since your last reservation with us, so we're especially happy to welcome you back! We hope we can earn that fifth star on your next trip, and we look forward to helping you with future parking needs.
Great in and great out (at 7am). Better price than most but I’ll probably take the option a few blocks away for even best price next time. Don’t forget to print your receipt and bring it to the pickup.
By Canadian K.
Response from On Air Parking· Jan 3, 2026
Canadian Kid, thank you for the review! We’re so glad everything went smoothly for you on both drop-off and pick-up, and that you found the pricing competitive. We also appreciate the helpful tip about printing the receipt for pickup — great reminder for other travelers. We hope you’ll choose us again next time, and we’d love the chance to earn that 5th star!
The parking at "Park at he Docks" was great. However, my confirmed parling for our next trip was changed by you to s different provider. I am not happy about that.
By David M.
Response from On Air Parking· Jan 9, 2026
Thank you for your review David. We’re so glad you had a great experience parking at Park at the Docks. We’re also sorry for any frustration caused by your upcoming reservation being updated to a different provider. This adjustment was made with the goal of making your experience as smooth as possible, including shuttle timing and overall service flow. We truly appreciate your feedback and hope your next trip is just as easy and seamless.
The indoor parking near the cruise lines entrance was nice, but the shuttles were caught in a very bad traffic gridlock, nearly causing us to miss the Celebrity cruise ship's departure time (we eventually got an Uber, making it 45 minutes before gangplank up). Our car was safely kept indoors for the week and we plan to use this facility in the future, hopefully without traffic issues!
By ChasM
Response from On Air Parking· Jan 9, 2026
Thank you for sharing your experience. We’re glad your vehicle was safely kept indoors and that you liked the convenience of the location near the cruise terminal. We’re truly sorry the shuttle was delayed due to heavy traffic — cruise ports can become extremely congested during peak holiday travel times, and we understand how stressful that must have been with your ship’s departure approaching. If you incurred any added costs because of the delay, please reach out to us. You can email us your receipt and reservation details at [email protected] and we'll see what we can do. Thank you again for your feedback Chas, and we look forward to welcoming you back for an even smoother experience next time.
Hotel personnel and drivers are friendly and helpful. I have used this company multiple times. On Sunday night, December 21, there was a glitch between hotel and driver. When driver arrived, he was not expecting to pick up my friend and me. He had arrived to pick up a woman and her little girl. Apparently, the lady at the Courtyard hotel had not called the driver after I had called asking to be picked up or she did and he missed the call. This is likely why we waited 15 minutes or more outside at the airport. After initially saying that he wouldn’t take us, he did and directly to our car in the Courtyard parking lot. It was a minor glitch and fortunately the woman had called for a ride too because without her calling our wait would likely have been longer.
By Customer in Knoxville T.
Response from On Air Parking· Jan 9, 2026
Thank you so much for the thoughtful review and for being a repeat customer - we truly appreciate it! We’re glad you continue to find the service convenient and a great value, and that the hotel staff and drivers have been friendly and helpful. We’re sorry to hear there was a small communication mix-up that night and that you had to wait longer than expected, but we’re glad it worked out. Thanks again for your continued support, and we look forward to helping you on your next trip!
