On Air ParkingReviews of onairparking.com

Response from On Air Parking· Mar 31, 2026

We’re sorry to hear there was such a long wait for the shuttle Ali, and we understand how frustrating that can be when returning from a trip. We’d truly appreciate the opportunity to look into this further, but we’ll need a bit more information such as your reservation number and the facility name to review the details. Please reach out to us at [email protected] with those details so we can better understand what happened and assist.

Response from On Air Parking· Mar 17, 2026

We’re sorry to hear about the trouble you experienced at check-in and the difficulty reaching support—that’s certainly frustrating, especially when you’re trying to start your trip. The last reservation we’re seeing in our system shows a check-in on January 4—does that sound like the one you’re referring to? We’d appreciate a few more details so we can look into what happened and see how we can make this right—please reach out to us at [email protected] so we can assist further.

Response from On Air Parking· Mar 4, 2026

We’re truly sorry to hear about your experience Dennis, especially given the extreme weather conditions that evening. The snowstorm created significant disruptions across both ground and air transportation in the area, and while the facility was doing its best under very challenging circumstances, we understand how exhausting that must have been. On Air Parking is a reservation platform and does not own or manage the facility or shuttle directly, but we will certainly share your feedback with the facility manager. We sincerely hope you’ll consider giving us — and the facility — another chance under more typical conditions.

Response from On Air Parking· Mar 4, 2026

We’re sorry to hear there was confusion around the shuttle and parking instructions Brian, and we understand how frustrating that can be when you’re preparing for a trip. We’d truly appreciate the opportunity to look into this further, but we’ll need a bit more information such as your reservation number and the facility name to review the details. Please reach out to us at [email protected] with those details so we can better understand what happened and assist.

Response from On Air Parking· Jan 22, 2026

I’m really sorry you and your husband have had to deal with this — being overcharged and then not getting a call back from the facility is incredibly frustrating. We do want to make this right, but we’ll need a bit more info to locate the reservation (reservation code, name/email on the booking, and the date/location you parked). Please email us at [email protected] with those details (and any screenshots/receipt if available), and our team will dig in and help sort it out. Talk soon!

Response from On Air Parking· Jan 9, 2026

We’re truly sorry you and your family had to go through this Matt. Waiting over an hour for a shuttle is incredibly frustrating, especially after a flight. While On Air Parking is a reservation platform and we don’t directly operate the shuttle service, we’d really like to look into what happened and see what we can do to help make things right. If you’re willing, please share your reservation code so we can pull up the details and follow up with you and the facility directly. Thank you for taking the time to leave your feedback — and we hope we get the chance to speak with you and help resolve this.

Response from On Air Parking· Jan 9, 2026

Thank you for taking the time to share your feedback Michelle. We’re truly sorry this experience was frustrating, especially with an unexpected oversized vehicle charge. The facility does note in the reservation details that oversized vehicle parking is subject to a $15 per day charge, paid directly at the facility, and oversized vehicles are generally defined as those taller than 70 inches. The reservation details also encourage customers to call the facility in advance to confirm whether their vehicle qualifies and to avoid any surprise charges. That said, we absolutely agree that if a vehicle is going to be classified as oversized, the facility should clearly communicate that at the time of drop-off. We’re also very sorry to hear your comments about the staff interaction — that’s not the experience we want for anyone. We will be sharing your feedback directly with the facility manager, and we sincerely hope you’ll consider giving us another chance in the future.

Response from On Air Parking· Dec 27, 2025

We’re really sorry for the frustration this caused Dave, especially during a busy holiday travel period. While we don’t own or manage the parking facility or shuttle operations, we do care about your experience and would be happy to help reimburse the added Uber costs—please email your receipts to [email protected] so our team can review. We appreciate you bringing this to our attention and will share the feedback with the facility as well. UPDATE: Dave, thank you again for taking the time to speak with me this morning—and we’re truly sorry for how stressful this has been. Just to clarify for other readers, your review relates to the parking facility’s onsite handling and lack of call-backs, and while On Air Parking is the reservation platform and independent from the lot’s day-to-day operations, our team has been in communication with you multiple times to help get this resolved. The keys have been located and are on the way back to you, with delivery expected today, and thank you so much for booking with On Air Parking—we truly appreciate it and look forward to welcoming you back again.