OmniPrint InternationalReviews of omniprintonline.com

Nice i really appreciate

Jacky was very courteous and professional in handling my trouble call.

Isaac Sánchez Tech/Training Specialist He treated me very well, he explained very well, I congratulate him, there are few people like him, they have a very good way of explaining, thank you Isaac Sanchez

exelente servicio, siempre estan atentos a las necesodades y preguntas que pueda uno tener. recomendados 100%

Worst company to purchase from. My DTF Mini Printer that was over 10k (for the complete package) was ordered on April 15, 2024, it was finally delivered August 9th, I uncreated the items as the video explained step by step to find the unit missing parts (one major safety part). Once it was uncreated there was a lot of cosmetic damages to the printer and the oven. On August 12th I called Marvin (Sales person), which he directed me to Luke (my account manger) I explained to Marvin & Luke that I wanted these items replaced. I have been passed on from Luke, now to Morgan (IT). Morgan is wanting to have me run the machine without the air purifier (which in there first video states do not use the oven with out the Air Purifier, if it does not vent out of the building (in my case it does not). I explained to Morgan the issues that it is more cosmetic, he now tells me there is nothing more he can do, This is a full week later. I call the 800# asking to speak to a supervisor and was told they can not give out supervisor information, I then asked for the supervisors email address and was told that can not be given out, that rep informed me that I would have to go back to Luke (which at this point I have left him several messages and text and never (to this day) heard back from him. On the 20th of August received a call from Josh, which is Morgan's supervisor (IT) wanting to me set up the machine again, I once again explained to him that it is missing the Air Purifier, he proceeds to tell me it "should be safe" (not a chance I am going to take) Again I went into detail of what is going on with the machine. Josh informs me because he is a supervisor he would get ahold of Julio the supervisor that should be taking care of this issue. Needless to say as of 08-22-24 I have not heard from Julio, Josh, Morgan. I do believe this is a great product, but it is worthless (without the Air Purifier) with horrible customer service and lack of communication, worst of all an incomplete system. At this point this is a 10k paper weight.

Quick and respectful staff ready to help at anytime

I was asked to give a review of OmniPrint and I have to be honest the DTF I purchased has been good, The sales team has been supportive, but the Technical Department needs to be improved as printers we don't have time to go back and forth with emails that take days to answer.

Great customer assistance!