omnipod.comReviews of omnipod.com

Omnipod 5 are just awful. Constantly fail, with no way of knowing until your blood sugar is already really high. It is impossible to change pods smoothly without spiking blood sugar. When they work they do a great job but thats only about 50% of the time. I would strongly advise against using these (as a diabetic for 27 years) desperately trying to get my local diabetic team to get me a better option. Really really poor.

I’ve been on the Omnipod 5 a couple years now. Never in my entire life found getting a replacement pod for issues unrelated to my control. It’s like pulling teeth and they’re already paid from insurance and expect to receive functioning pods. Received an alarm and routed me to remove my pod, therefore I had to use a new pod and the one that malfunctioned had 2 days left. Of course I called for a replacement, representative took me around the United States with stupid questions, asked me to go into my menu so they can see whatever..hell no I’m not allowing you to see anything, this has nothing to do with a pod replacement. I did indicate that you guys as access to view our pods in your system so no you’re not getting access to nothing. Ask how many pods I had left on hand? 3 was told it will ship in 2-3 business days since I’m down to 3. A tracking will be provided. It’s now day 4 and no pod, no tracking. I telephoned to see what happened? The ding bags stated it is 80% completed which was a lie, there was never a replacement submitted in the first place. Did a replacement and now stating it will arrive Saturday…we will see. I have taken many losses of pods to prevent from dealing with the bull. Just 2026 I’ve loss at least 5-6 pods that fell off or changing because it’s not giving me insulin. When this alarm went off that did it for me, these morans are replacing this one, enough is enough.

Absolutely rubbish company and rubbish service. I don’t know should I call it scam or fraud? They toke all my details to send me the pod than phoned me to confirm my details, end of the call been told that they will send me A DUMMY Omnipod not really one . Not recommended at all

Trotz mehrmaligem Anrufen, dass mein Sohn dringend Pods braucht, wurde die Bestellung zwar als Express eingestuft, aber erst drei Tage später verschickt.

My experience with Omnipod has been extremely disappointing from start to finish. The system is marketed as a convenient, life-improving solution, but in reality it feels unreliable and stressful to use day-to-day. Pods fail far too often, sometimes without warning, leaving me dealing with unexpected highs and lows. Adhesion is also a major issue—pods don’t stay secure as they should, which makes normal activities unnecessarily stressful. For something that’s supposed to simplify diabetes management, it often does the opposite. Customer support has been another major frustration. Getting help takes too long, and when issues are reported, the responses feel scripted and unhelpful rather than actually solving the problem. In situations where quick support is critical, this is simply not good enough. Overall, the product feels inconsistent and poorly supported, especially considering how essential it is for health management. I expected reliability and peace of mind, but unfortunately, I’ve experienced the opposite.

Sehr schlechter Sensor, Kam oft vor, dass es in der Nacht einfach gar nicht gemessen hat und dies dann zu schlechten Werten geführt hat. Oft auch tagsüber gibt es Perioden die teilweise länger andauern und er nicht misst. Sehr enttäuscht von dem Produkt.

Ich kann Jedem davon nur abraten ! Nach 2 Anträgen, der erste ein falsches Formular, der zweite nur zur Hälfte da, kann ich guten Gewissens, nur JEDEM DAVON ABRATEN ! Es betsteht keine Kommunikation oder Nachfrage des Unternehmens, obwohl die Telefonnummer oder emailadresse vorhanden ist. Es scheint ein absolut chaotisches Unternehmen zu sein. LEUTE LASST DIE FINGER VON DIESEM VEREIN !!!

So when my daughter signed up to omnipod 5 we were told that any issues with equipment would be dealt with within 24 hours. Friday 27th I rang up to tell them her equipment wasn’t charging and the battery was out. Which the guy said he will order a replacement but it wouldn’t arrive until Tuesday 31st. By Thursday the 2nd I rang for an update as it hadn’t arrived and I couldn’t see anywhere to track it in the app to which the lady said there was issues with deliveries. She would make sure it arrived with us by today Saturday 4th. Then all of a sudden I got emails and it was showing on the app as ordered that day. So Friday when we rang the guy didn’t even order it. When I track the order it now says it’ll be delivered Tuesday 7th so that’s 11days without the equipment that keeps her alive. I will be discussing with her medical staff to move to another company as this company lie and don’t keep their promises. Really unprofessional when dealing with life saving equipment