Omax Health ReviewsReviews of omaxhealth.com

I set up a subscription for every 2 months. Product went out of stock. I received a delivery and didn't need it because the item was out of stock for so long I had to replace it with other product. I PAUSED entire subscription. I received another order THE NEXT MONTH even though I had an every other month subscription. Customer service would not give me credit for their mistake instead I must spend time on the phone, PAY FOR A RETURN LABEL for product I didn't ask for, then get my ass to a place to send it back, in order to hopefully get a credit. NEVER get involved with a subscription. I will be going elsewhere.

I read a handful of these reviews and knew that tons of people have been through the same experience. This sums it up perfectly: "Read the fine print. They have auto payments scheduled taken from your account, and then customer service is horrible and won't provide a refund. I cancelled my order, after being charged a second time without my consent and then the order never came, and I still wasn't refunded my $100. Brutal customer service, they told me to deal with UPS because the shipment was out of their control. Took me almost a year of monthly calls. No resolving of the situation, I lost money, time, and didn't even receive the order that I paid for, on their terms. Horrible product. Horrible company. DO NOT BUY." Cheers. I second this action.

Could not ship CBD products to Canada. Cool, I understand but they withdrew money from my account and yet did not honour a full refund of the product that never shipped in the first place. Very disappointed, will not be ordering from them again in the future.

I received an auto shipment yesterday that I had already canceled two months ago. I called customer service to find out why it wasn’t canceled and immediately the rep began to offer other deals. When I refuse the deals & explained why my husband could no longer take this product, she continued to offer additional deals such as; lower the price, extend shipment, etc. When I explained a 2nd time, why I could not use the product, her whole attitude changed for the worse! She started speaking extremely fast about the return procedure (after I asked twice how to return & receive refund) & became extremely angry when I asked her to slow down. She repeatedly spoke over me & when I politely asked her AGAIN to please slow down & repeat the RMA code (to use for return), she began to speak in a condescending tone & very slowly, as if she was speaking to a child - speaking one number slowly with an extremely long pause between each number, basically to attempt to agitate me. What’s alarming to me is that she never comprehend the reason for the cancellation. If I stated my husband could no longer use the product due to medical reasons, why would you offer to lower the price or extend delivery? If the product was free I still don’t want it because my husband CANT USE IT. Also, I didn’t know the price was negotiable. If that’s the case, then why was I paying $79.99 but you’re saying I could have been paying $59.99 or less? The way this call ended up was so unnecessary! I would have appreciated it if she was just a little sympathetic and said “I’m sorry you or your family could no longer benefit from the product & we appreciate your business & will be happy to assist you with a return & within two weeks, you should receive a refund back to your credit card. Please give us a call if you have any questions or you did not receive a full refund. Also if you decide later to order one of our other products, we will be happy to assist. Thanks again for your business.” PLEASE NOTE: I should not have to pay to ship product back when I had already canceled back in April. I have already submitted a dispute with my credit card. Customer service trumps product!

This purchase really helped me raise my blood pressure with the company deceiving FINE print for their VIP recurrent shipments. Their website offer “buy one get one free plus free shipping” but the FINE print at the end enrolls you on recurrent shipments that you are highlighted right next to the big print offering. You do not have to scroll down the page to start the ordering process, precisely why the very FINE print is all the way at the bottom of the page. Not only that but when you start the order process you are taken to a different page with the order information and again way at the bottom of the page, which you have to make the conscious effort to scroll, are the terms and conditions which do contain the VIP information. Here is the trick, the box is already checked when you are taken to this page so you are not given the option to read and check the box to accept. This is basically an agreement in which one party is not consciously agreeing to the terms. My first order was charged on my credit card but after a couple of weeks of not arriving I contacted Omax and they told me that their records show that the product had been delivered. They could not provide a tracking number as it was shipped USPS. They sent me “another” shipment, this time via courier, and I did receive it this time. Yesterday I noticed a pending charge on my credit card from Omax Health for $79.99. I called them to find out what this was about because I have neither order not received any new merchandise from them. They informed me of the FINE print. I asked to cancel that and any future shipments I was told that they will cancel future shipments but this one for $79.99 was already in transit so they could not cancel it. I was told I can return the merchandise but I will have to pay the shipment or they can gratiously give me a 50% discount. I told the agent that I do not want the product (which I have not received and by the way the first shipment went I have doubts that I will ever receive) and that I did not agree with Omax deceiving advertisement. By the simple fact that I did not check the box of terms and conditions in agreement, I should not be liable for paying return shipment or keeping the product. I asked to get a full refund of the charges to my credit card. I was told that I will have to do a three way call with them and my credit card company (I’m not even sure if Omax will do the refund at that point as I was not told that).I asked to speak with a supervisor but was told by the agent that the supervisor will not be able to tell me anything different than what she told me. I got nowhere with their “customer service”. Even if the product is as good as they claim, this type of deceiving practices by a company can turn customers away.

Double withdrawl out of my bank acct. No satisfaction when I called customer service. My bank had to deal with it.

I haven’t got my product. Ordered a long time ago. .... Called in yesterday. lady was suppose to contact me. still haven't heard back. starting to wonder if this is a scam?????????????????????????????

I never received my fricking order so of course it’s gettinf a bad review.