OlivelaReviews of olivela.com

Response from Olivela· Jan 22, 2026

We’re very sorry that this experience felt upsetting and confusing. We understand how disappointing it can be when a delivery doesn’t go as smoothly as expected. Our team did reach out along the way to share updates regarding a delay and to offer support as the order progressed, including confirming when the item had shipped and discussing available options. When a cancellation was requested after shipment, we explained that we were unable to cancel at that point but remained happy to assist with a return once the item was received. We sincerely apologize that this process did not feel seamless. Providing thoughtful communication and care is important to us, and we appreciate this feedback as we continue to improve the experience for our customers.

Response from Olivela· Jan 22, 2026

We’re truly sorry that this experience caused frustration and concern. We understand how upsetting a delay can be, especially for a meaningful and high value purchase, and we regret that this situation did not meet expectations. Our team did make several attempts to reach out using the contact information provided at checkout to share updates regarding a manufacturer related delay and to offer available options, including cancellation. When the request was made to cancel, the order was promptly refunded in full. At no point was there any intent to mislead or withhold funds, and we sincerely regret that this process felt distressing. We value transparency and customer trust, and we appreciate this feedback as we continue working to improve communication and the overall experience.

Response from Olivela· Jan 13, 2026

We’re truly sorry this order didn’t arrive as expected, especially during the holidays. At Olivela, delivering a thoughtful, seamless experience is always our priority, and we regret that we missed the mark here. Your feedback is sincerely appreciated as we continue to elevate our service, particularly during peak moments. Thank you for taking the time to share your experience.

Response from Olivela· Jan 13, 2026

Thank you for reaching out. We understand how time-sensitive this request felt and appreciate you bringing it to our attention. Our customer care team did follow up shortly after your message to assist, and we hope everything was resolved smoothly. Providing attentive, thoughtful support is very important to us at Olivela, and we’re grateful for the opportunity to help.

Response from Olivela· Jan 13, 2026

Thank you for this thoughtful note. We’re so pleased to hear you’re enjoying Olivela’s curated selection and seamless experience. Supporting exceptional designers while giving back through every purchase is at the heart of what we do, and it means so much to know that resonates with you. We truly appreciate your continued support.

Response from Olivela· Dec 19, 2025

Thank you for sharing your experience, and we’re truly sorry for the unexpected tariff bill. We understand how frustrating that can be and appreciate you bringing this to our attention. Please reach out to our Customer Experience team so we can look into this for you and help make it right.