Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

These guys are absolute grifters , hold onto my $200, for 30 days, and never delivered! Cold the so-called phone number six times and got hung up on six times exclamation you cannot get through to talk to anyone !!!!it is just a voicemail !!!!!! it hangs up on you after we do the recording finishes! Been trying to email been trying to reach out, and still no response after 30 days !!!!!!!! They do not respond to my emails either! When I check on my order all it says is not shipped, but they still have the $200 from my credit card, what’s next? Small claims court? I hope this message find somebody and help somebody else not to be in the position I’m in!!!!! These guys are clowns! There are so many other people and so many other reliable services out there for better prices if you need tequila!

I ordered 2 bottles Moet x Abloh May 26, received "awaiting shipment" June 5. Had completely forgotten that I ordered since it took so long. Contacted the email on PayPal, received a reply the day after that the law had changed and that they could not send to Norway anymore. Only when I contacted them I got the refund back.

If ordering online, beware! Our first order never arrived - they didn't let me know, but it turns out it was never shipped. Tried a 2nd order with them 6 months later and when it hadn't shipped in a week I wrote them (no response) and then wrote again to discover they never even had the item in stock that they sold to me.

Terrible service, ordered 2 bottles of tequila in April and yet to receive an update.

took my money, never shipped to Canada and i been waiting for a refund since May6th.

I would give this zero stars if it was possible. my fault really I suppose as I should’ve read reviews before purchase but hey ho live and learn and all that. So I purchased 2 bottles online which were being shipped internationally to myself, hard bottles to find in the uk, hence after a lot of searching on the net I purchased from “ old town tequila” now initially the order went through no problems whatsoever and I got a confirmation email, (so far so good) but after I checked my confirmation I realised I’d made an error in the shipping address, so I contacted them immediately to let them know so they could rectify my error. No reply. 3 days pass and no update, so I once again contact the shop via email, asking for an update on my shipment/order just as I haven’t heard anything yet and was still showing in my orders as “awaiting shipment” this prompted me to check the shipping policy and due to the coronavirus pandemic, they stated they only ship items once a week, which I thought is fair enough and totally understand. So now 7 days and been and gone, still no reply from “old town tequila” I then check reviews of this establishment and I’m pretty horrified by what I’m reading, so I once again contact the shop looking for some sort of correspondence, to which again fell on deaf ears. Thankfully I paid via PayPal.. so I contact PayPal and give them this information. ALAS, “old town tequila” finally responds to me (only after I escalated a claim to PayPal by the way, classy) now I thought I’d maybe have received some sort of intellectual dialogue from “ Zack” but instead I was pretty much accused of being a scammer. Shocked to say the least I promptly emailed “Zack” back stating that in fact I was not a scammer but a potential customer who’s business he had now lost. (Refunded through PayPal). I’ve bought whiskies internationally many times with no issues whatsoever. But this place is something else, zero customer service and zero care. Only interested in getting money out of you. AVOID. **UPDATE Had further emails from “old town tequila” no name on the emails this time, but once again accused of being a scammer and an alcoholic.... please any potential buyers, this shop does not deserve the custom.

Customer service by Old Town Tequila is horrible. I ordered 2 bottles on 4/17/20 and they still haven’t arrived. I sent them 2 messages on their internal message system and neither of them were answered. A couple of days later their system said my order was shipped on May 2 but they do not provide any tracking information. Today is May 14th and I have no idea when the shipment will arrive. I suspect that had I paid for express delivery I would have received the shipment in a timely manner.

I had the same experience. The package didn't ship for days. One bottle was leaking. I am not even sure if I received the product I had ordered! The seals on the bottles look suspicious!