Old Town Liquor - The Tequila SuperstoreReviews of oldtowntequila.com

I've placed two orders for a total of 6 bottles of the ever elusive Fortaleza Tequila and other hard to find brands. Every bottle showed up, no broken bottles, very well packaged, and exactly as ordered. Old Town Tequila is my "go to" for finding the brands that we can't get in Oregon where all the liquor stores are owned and operated by the State. I've had great results with my orders.

Placed the order on 4/26. Contacted them on 5/5 because I hadn't received any communication about the order. They responded the next day saying the order was under review as to whether or not they would actually send it, and advised I cancel the order and checkout using PayPal. Huh? Their reasoning was because my shipping and billing addresses were different, and because I'm using a VPN, so they were concerned the order was a scam. First of all, I can't be the only person using different addresses, so how is that suspicious? Secondly, their "scam concerns" didn't stop them from charging my credit card, nor did they bother contacting me to verify that the order was legit. Finally, nothing on their site said one needed to use PayPal if the addresses were different. Later that day, they emailed me saying they wouldn't ship my order and that they would begin processing a refund. The next day, I questioned why the status of my order hadn't changed on their website, nor had I received a refund notification. They told me to wait 7 business days. 7 business days later, I email them yet again because no refund. I get an automated email saying the order status changed to "Refunded." They hadn't even bothered to process my refund. Don't waste your time with this site.

not sure why this has a low rating — i placed my order and got it in under 24 hours, complete with tracking and all the good stuff. big thanks to old town tequila for coming through with the cult bourbon!

Great selection, and I've ordered online several times without any issues. However, shipping is quite expensive for East Coast delivery—around $10-12 per bottle. My most recent order was partially shipped due to an out-of-stock item. Unfortunately, the extra shipping cost I paid was not refunded. I understand that their terms state shipping costs will not be refunded under any circumstances, but it feels a bit disappointing when the issue is on their side. It's something to be aware of, as you won't know which items might be out of stock when placing your order, which makes it feel like a bit of a gamble. Definitely something to consider for future orders.

Ordered a bottle of Casa Dragones from them (Joven) due to it being significantly less expensive than I usually see. The bottle was wet and wrapped in saran wrap when it arrived (red flag). When I did a side-by-side comparison to another bottle of Joven that I purchased directly from Casa Dragones, it is clear that they are not the same. Seems these folks are running a scam.

Ordered an expensive bottle of tequila, and it was shipped to me, and when it arrived, it was almost empty. Evidently the bottle was defective and leaked. It took forever to get a response from them, and when I sent the empty bottle back to them, they only gave me a $50 refund and it was 4 times that price. I don’t recommend this company and will not be buying any further tequila from them. There are several other tequila vendors across the country.

When I now see the earlier reviews I understand my experience - they didn't deliver then produced a delivery note signed by a non-existent person - they got my money - don't give them yours shop elsewhere believe me

Absolute disregard! I placed an order on December 23 only to receive an email the next day that my order had been “updated” and a refunded had been issued. I can understand inventory and ordering issues however if you issue a refund you actually need to send the money to the customer. I have called at least 3 times only to be told someone will call back with answers. The last attempt I was told a manager would resolve the issue. This issue is not resolved