OktaReviews of okta.com

Awful app. Used as a verification app. It stays "always on" in the background of your phone and doesn't shut down unless you ask it to. But the sneaky thing is, you have to go into the task manager to see that it's still on. Regular people don't do this every day so they will have this app on their phone running constantly. The first time I caught mine, it had been running 500 hours. What it's doing I don't know, but it is always running in the background, burning your battery. Probably collecting all of your data so they can sell it. I've messaged 'report a bug' within the app multiple times and have been ignored. All I asked them to do was shut the app down after verifying, just like all the other verification apps out there. But they refuse.

I have contacted 8 different people and no one has ben able to assist in cancelling my subscription. This process started about 7 weeks ago and still not results from customer service. Email after email and no one assists. Several calls and no one assists. They keep harping to open a ticket in the portal. I can log in to the portal but they do not allow permissions to start a ticket. I am still on hold as I am writing this. I have been in IT for 30 years and this has been the worst experience. I would prefer to provide a rating of 0 not 1.

awful implementation

Another corporate non sense company that can survive just because they have a bunch of corporate customers. This has to be the worse portal I have ever seen. I can't find anything in there. There is a book mark section, and after 45 minutes trying to create a new bookmark, contacting IT to do so, and clicking on every single option in the interface, I GIVE UP. I will keep using 30 minutes to find the app I need every time. I opened this abomination. After 45 minutes, I managed to create an empty bookmark that does not show under the bookmark section and that points to nothing. GARBAGE software. If you can't figure out an easy way to allow users to bookmark apps, then just remove the bookmark option... and probably hire a developer or try a different business altogether.

1 star is way too generous. Awful app that drains your phone battery like a vampire. constantly makes you re-verify for no reason and then logs you out so when you try to log into your work account it asks for okta but to log in to okta you need to log into your work account. so damn frustrating.

I received an email from Direct Line saying thank you for renewing. When I opened it I was taken to Okta with Direct Line logos underneath. They had the name account number and postcode already but to open any documents I had to strangely put in the account number and postcode. However, there were no documents available. It’s either a very elaborate scam email or a very poor company representing Direct Line. If that’s the case I won’t be renewing again.

Absolute Garbage and a PITA!

To better serve the customer, they choice to not reply on support emails at all. Feels like reddit, where you have to find your own answer to the problem, just to find out there is no answer. Shitty company!