Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
29 reviews
Ok LocalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OK Local - Leading Experts in Local SEO We bring technology and knowledge together to simplify local search. Our Voice Search Program Helps Businesses of All Sizes: Register for voice search Manage listings on dozens of online directories Enhance visibility Boost foot traffic Improve overall online presence & SEO
Ok Local (oklocal.com) has 29 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
29 approved reviews, newest moderated first
OK Local was incredibly helpful to dial up local SEO for my Cat Cafe in NYC. Quick, knowledgeable and clearly know what they're doing. Highly recommend working with them.
By koneko I.
Response from Ok Local· Aug 21, 2025
Thank you for the kind words. The endless cat content makes our job easy!
Dave is sensational so far. I have been seeing a steady increase in calls. I started my day Monday with 1 appointment and before I was done I had 4. I am happy with my decision to run with him.
By Johnny “Jammer” G.
Response from Ok Local· Aug 7, 2025
Thank you for the kind words Johnny - I've enjoyed workig with you as well and love to see the progress!
OK Local turned around my voice Search visibility
By Chris D.
Response from Ok Local· Aug 6, 2025
Thanks so much for the kind words! We’re thrilled to hear that your business is now showing up in voice searches and getting more calls — that’s exactly what we’re here for.
I never authorized a charge for $149! Shady company - just trying to upgrade in the sales funnel. Move on... don't get scamed
By Robert W.
Response from Ok Local· Aug 1, 2025
We appreciate all feedback — even when it leaves us scratching our heads. To clarify for future readers: this customer visited our website, manually entered their credit card information, reviewed their total, and then clicked a large, clearly labeled red button that says “Complete Order.” Immediately after doing so, their card was charged — exactly as expected and disclosed throughout the checkout process. They then contacted us less than an hour later, surprised that their card had been charged after... placing an order. Despite the confusion, we responded promptly and refunded 100% of their payment immediately — no questions asked. We understand that online purchases can sometimes be confusing, but calling this a “scame” because it worked exactly as designed (and as 1,000s of other customers have successfully used without issue) is… a bold interpretation. If there's ever a case where you click “Complete Order” after entering payment details and still expect not to be charged, we’d genuinely be curious to hear the logic. We’re always happy to help if something isn’t clear — but we do ask for a basic level of honesty and accountability in return.
I signed up in Feb 2025. I am really excited about the opportunity that they provide for my Real Estate Business! I have some work to do on my site but they explained everything to me and how to do it!
By Sharon Y.
Response from Ok Local· Jul 15, 2025
Thank you Sharon. Happy to help. We appreciate you being with us for 6 months and counting and look forward to continuing to improve your online presence.
The representative was very helpful, supportive, knowledgeable, and fantastic to help me re-activate my service! Highly recommend this company that went beyond to help me.
By customer
Response from Ok Local· Jul 7, 2025
Thank you. It's always a great vote of confidence when clients re-activate their service. We appreciate your business.
I watched an ad on one of the social network platforms and it was pretty convincing that they could improve our SEO through a few platforms that use voice search. So I went to there site and before you do anything they want our credit card info so I gave it to them and continued filling out their join form until I reached a section that asked for my google credentials and I immediately put on the brakes and cancelled without finishing the join form. So I received phone calls from someone regrading my cancellation. I could not understand him very well at all and it was 8:30 pm. Finally I had to get pretty strong and told him no and please stop calling me. I received a cancellation email which was odd because I never finished signing up. Of course that didnt matter because they ran my card for $149. Buyer beware. Update. After doing this review I received and immediate response from Ok Local letting me know that they would refund my $149 and they did. Tey also let me know that they do not make outbound calls and aren't open at 8:30 p.m. E.S.T. Because they responded so quickly and gave me a full refund and explained their Google policy. I will take them at their word that they didn't call me and put that under huge coincidence of timing. Like I said in my first review the language barrier was huge so I really misunderstood what that person was saying. Regarding their Google policy, I understand that the only way to accomplish their service was for them to be added as an administrator to my Google page but I still can't do that. So for reaching out so quickly and giving a refund as well as explaining things more in depth I am changing my review to 5 stars.
By Mark
Response from Ok Local· Jun 24, 2025
Hi Mark, we ask our clients to add us as administrator to their Google Business Profile so that we can (with their permission) push updates to their profile from our centralized hub, as well as pull-in reporting & analytics directly from Google. This step is completely optional, but the vast majority of our clients prefer the convenience; and the admin-access can be revoked at any time of the client's choosing. I'm rather confused by the rest of your experience, as we aren't open at 8:30pm, don't participate and any outbound calling to canceled accounts, and have no record of any calls to your number in our system. In any event, your $149 purchase has been refunded.
I had a checklist of everything I needed in terms of SEO and had a general idea of what it all meant. I was intimidated when I had my first meeting with oklocal and a lot of the conversation was discussing things I simply did not have any understanding of. Rather than treat it like jargon and try to impress me with big words, the team made sure I understood the 'why' behind everything they did for my SEO. The leads came in and we knew exactly how to build on it because they saw me as a partner and not just a client.
By Teddi K.
Response from Ok Local· Jul 1, 2025
Thank you for the kind words Teddi.
