Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
23 reviews
Oh My UnderwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Oh My Underwear (ohmyunderwear.com) has 23 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 13 reviews with 1 star · Clear filters
I never received the items I ordered. They use royal mail, the package got lost by royal mail and now ohmyunderwear has gone quiet. Result: I am out of pocket and with no underwear. As far as I am concerned, this is a scam.
By David C.
Response from Oh My Underwear· Apr 5, 2023
Customer never reached out to us to fix the situation.
While this site has some good sexy underwear and i did spend some good money on their site - at least $100. Their "return" policy is just plain deceptive Because there are NO RETURNS. you can presumably exchange for size but you buy it- you own it. There were a couple of things I just didn't like on me when I got them and all "requests for return" were REJECTED. So if you feel like it makes you look fat? - tough crap you own it and wasted $50. You think the quality is crap? Tough crap you own it. You think "it's just not me"? Tough crap you own it. Customer service is a contradiction because there is none - only someone telling you to read the policy. Any reasonable reason to return something is not a valid reason. Tough crap you own it. They should say EXCHANGE ONLY FOR SIZE OR COLOR. Period. Anything else and you get a nasty email - RETURN REQUEST REJECTED. Caveat emptor - buyer beware.
By Drew H.
Response from Oh My Underwear· Apr 5, 2023
This reviewer is not being accurate. We accept returns on full price items if the size isn't right (we also offer free exchanges to different sizes). Our refund policy also states that if the item is faulty or not up to standards, you can get a full refund. Our return policy is very generous as most underwear and swimwear stores don't do returns or exchanges.
I never received my package. I contacted customer service and they were zero help. Oh my, I will never shop that site again.
By Robert B.
Response from Oh My Underwear· Apr 5, 2023
Hi there! Sorry you found the customer service bad. We have streamlined our customer service. Please reach out and we will be happy to figure out a good resolution!
i placed a order with this company and i did get one of my orders the other 2 orders i never got i got my money back but i will never order any thing from this company ever again this company sucks
By Clint
Response from Oh My Underwear· Apr 5, 2023
We are under new ownership now and would be happy to make this up to you. Please reach out to us and we'll find a good resolution!
Waited the full 6 weeks for the items to arrive before contacting the company about the non-shipment. They “sent it out immediately” after that but I still never received my items. I contacted the company about the issue and they said they sent it out and it had all been delivered to my mailbox but I received one very poor quality item. Tried to ask about returns but they had took so long to ship, they froze me out of returning my items or seeking a refund for the rest of the missing shipment. Had to dispute the charge with my bank to resolve this issue as the company would no longer return my emails.
By Razz B.