Best Costomer service and helpful …
Best Costomer service and helpful specially Rick he awesome
By Dennis
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
194 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Ogawa World USA (ogawaworldusa.com) has 194 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
194 approved reviews, newest moderated first
Best Costomer service and helpful specially Rick he awesome
By Dennis
I HAVE HAD OGAWA ACTIVE FOR FEW WEEKS, SO FAR, IT IS EXCELLENT. I HAVE NO RESERVATION RECOMMENDING THIS PRODUCT AS AN ADJUCT TO WELLNESS BEHAVIOR, AND ALTERNATIVE HEALTH CARE.
By Wilfred
Matt was a great help !! Very friendly, I enjoyed chatting with him !! He went above and beyond to help me !! Thank you
By Lori
Amazing experience! The team is very fast, accurate, and genuinely caring. I was able to test the chair, to pick the best one for me, all the process was fun and easy. The guys live and breath the chairs - it's like free doctor's visit. Fantastic knowledge of the product. It took me seconds to place the order. Rick replies to any question within a minute. Delightful and overall great -- would definitely recommend to my friends.
By Kate
Customer Service was fantastic. It is a pretty large purchase for us and Rick was able to answer all of our questions and helped us find the right massage chair for our needs. Couldn't be happier!
By Sean
Had an easy experience with Rick. Just awaiting the process to receive my chair. I'm excited!
By George
Wonderful customer service. Rick and Jimmy are very helpful, taking their time to answer our questions and helping us choose the right chair for our need. They listen to our needs and make recommendation for models that are best fit. We've been shopping for massage chair for over 2 weeks and talked to many sales people, this team is the best team to work with. Very professional and knowledgeable.
By Eileen
Knowledgeable, clear, to the point. A Plus
By Don