Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
701 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Orlando Theme Park Ticket Gurus! Why wait in line to pay full price? Call us toll free at 1-877-406-4836
The Official Ticket Center (officialticketcenter.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
701 approved reviews, newest moderated first
Compré uno tiquetes para Cirque du Soleil en Orlando. Al ver la página oficial que era la que había usado me doy cuenta que me cobraron por servicio USD 45 y adicionalmente la página oficial ofrece los mismos tiquetes casi USD más baratos. Trate que cancelar la compra inmediatamente y me dicen que no hay nada que hacer. Una estafa como se aprovechan de la gente!!!
By Jorge Hernando A.
Compre dos TICKETES en TICKET-CENTER para el concierto de Justin Timberlake. Me solicitaron las fotos de mi ID, soporte de la compra, cancelándomelas la orden de compra disque porque no podían abrir los archivos adjuntos. No me devolvieron el dinero y no aparecen por ninguna parte. Son ESTAFADORES. MUCHO CUIDADO EN UTILIZAR ESTA PAGINA
By Pacho
I had a very bad experience buying tickets from the official ticket center, I do not recommend buying from them. I purchased my E-tickets online for the Aquatica water park from the official ticket center and I got a confirmation email which stated that I would be getting a second email with my E-tickets. Anyway, long story short the day that my family and I had chosen to go to the park came and I still didn’t get any emails with my E-tickets so I decided to call their office as soon as they opened and I was told that I had to go in person to pick up my tickets. I get to their local office and the employees asked me for the confirmation number, I give it to them and they seemed confused and were very rude and unprofessional they told me they couldn’t locate my tickets after they had just told me over the phone that they had checked on their system and that they had them. Anyway, I was sent back and forth to different locations and no one knew why I hadn’t gotten the second email or where I could pick up my tickets. I ended up having to call their customer service and after a long wait on the phone, I was finally able to get a refund. It is not worth the discount, it was very frustrating and time consuming. After that experience I went to the official Aquatica’s website and I got the tickets right there and then no need for all this trouble.
By Edith Guzman H.
Response from The Official Ticket Center· Jun 16, 2021
Hello Edith. We would like to apologize for any inconvenience this may have caused. Please be aware that our orders do take about 12 hours to process before E-Tickets are sent via email. On our website, we do state that we suggest purchasing tickets 72 hours prior to arriving at the park. You purchased your tickets on a holiday (Memorial Day) which is why there may have been a delay in delivery. The Official Ticket Center does not have a pickup location for our tickets as everything is done virtually. Therefore, we believe that another number may have been called for a different ticket company when you attempted to contact us. Although a refund was issued the day after purchase, if you would like to reach us, our Customer Service number is 1-877-406-4836.
Servicio rápido y seguro
By Mirage
Response from The Official Ticket Center· May 31, 2021
¡Gracias, Mirage! Esperamos que disfrutes de tus entradas.
very helpful. responsive, and straightened out an issue i was having without question.!
By AHB
Response from The Official Ticket Center· May 5, 2021
Glad all issues were resolved! Always here to help. Thanks for your feedback!
Had a great experience dealing with the websight
By Lydia R.
Response from The Official Ticket Center· Apr 20, 2021
We are glad to hear that, Lydia. Thanks for the review!
Sold me Tickets to a Blue Man Show that was non-existent. I got my money back
By David R.
Response from The Official Ticket Center· Feb 25, 2021
Hi David! Unfortunately, many shows and events have been canceled due to the pandemic and it is out of our control. We are glad you have received your refund and hope to be able to sell event tickets again soon!
Mediocre service, even worse identity verification. 0/10 will NEVER use again. They replied also btw. Funny how I can pass a security clearance for the US GOVT. but not to purchase tickets.
By Maria C Correa D.
Response from The Official Ticket Center· Aug 17, 2020
Hello Maria. We're sorry you feel this way. Our fraud prevention service is structured to where all details must match the cardholder's information when purchasing tickets. Sometimes this policy can cancel a legitimate transaction. This precaution is to ensure that all tickets are distributed safely.
