Problem with delivery from China
We ordered 3 lamps and paid in advance. After some time we received a small envelope from China with an empty earring holder. Mademoiselle.com claims the lamps have been delivered even though the delivering company in Norway has measured the envelope to 16x17x2cm - not exactly 3 lamps. This company is scamming their customers! Update: Photo of envelope and received item was provided. We were promised the lamps would be sent again. One month later still no lamps. Tracking number is not in use. Update: 19th of Oct.24 I got my money back just now. So I guess the site is doing the best they can, but they are having trouble with their contacts in China. It took a lot of messages, but glad they sorted things out.
By Rannveig N.
Response from officialmademoiselle.com· Aug 10, 2024
Hi Rannveig, We sincerely apologize for the inconvenience you've experienced. Our team requests a photo of the item you received as evidence. This helps us forward the information to the manufacturer and conduct our investigation. We understand that you did not take a photo and have already discarded the envelope. While we completely understand your situation, we do have a protocol in place that requires a photo of the item when there is an issue. This step is essential for us to provide you with a resolution.