Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
73 reviews
HELLOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Official Hello Underwear — Your Balls Deserve Better
HELLO (officialhello.com) has 73 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
73 approved reviews, newest moderated first
The Hello experience and products are great. I’m very happy with their products.
By customer
Response from HELLO· Sep 23, 2026
Always great to hear from a happy returning customer. Thank you for the continued support!
I will never wear anything else!!!
By Steven Allen S.
Response from HELLO· Sep 14, 2026
Steven, you just made our day! Welcome to the club, there's no going back.
The underwear fitted properly and they are comfortable
By Mike R.
Response from HELLO· Sep 7, 2026
Glad they fit well and are comfortable Mike, that's what matters most. Thank you for giving them a try.
Product was good but for some reason even though they were all the same size, some fit tighter than others. Would have given more stars but they blew up my inbox after the order and after receiving the order. I get wanting a review but the constant emails for each pair of underware purchased is a bit aggressive.
By AF
Response from HELLO· Sep 7, 2026
Really appreciate the honest feedback. The sizing inconsistency between pairs is something we're looking into. And you're completely right on the emails — that volume is too much and we're dialling it back. Sorry for the inbox overload.
Boxers are great!! Light, comfortable, smooth, airy and don’t ride up your leg during the day. Only reason I dropped a star is in my opinion, shipping was really slow. Only 1 state over and it took 2 weeks for them to be delivered. 1 week before they even shipped. Sorry, so far they seem worth the price. But for the price of boxers, I think shipping could be a little faster.
By Tyler
Response from HELLO· Sep 7, 2026
Tyler, those are exactly the words we want to hear — light, comfortable, airy, no riding up, that's the goal. Genuinely sorry about the shipping though, a week just sitting there before it even moved is not okay and we get why that's frustrating especially when you're one state over. We're working on it. Glad they were worth the wait.
I ordered these because my husband wanted to try them. I thought they were a little pricey. Once we received them I have to say I was impressed with the quality and he loved them. After a few washes the shape and color were still good. I ordered him six more pair. He’s happy and they look like they will last longer than the cotton ones they haven’t stretched out or lost color. Shipping was quick.
By Carla L.
Response from HELLO· Sep 2, 2026
Carla, that's the best kind of update! Really glad your husband is happy with them and that they're holding up after washing. Six more pairs is high praise. Thank you for coming back and sharing that.
Top notch product
By Jerry S.
Response from HELLO· Sep 2, 2026
Appreciate that Jerry, thank you! Short and sweet, just like we like it.
I have been waiting for my order for over 2 weeks. i called customer service & i get a message no one is available 4 times during business hours. It appears I have been ripped off!
By Joseph
Response from HELLO· Sep 2, 2026
Joseph, we're sorry. Two weeks without your order and four unanswered calls during business hours is not acceptable and we completely understand why you feel the way you do. Please email us directly at [email protected] with your order number and we will look into this and get back to you as a priority.
