Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official ESTA visa waiver application for entry to the USA (United States of America). Visa ESTA application forms filled out online 24/7. Fast and secure online application. Instant approval sent by e-mail.
U.S. ESTA Service (official-esta.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 77 reviews with 5 stars · Clear filters
Jayne in the support team was very helpful when my ESTA had to be changed due to the Covid pandemic and my passport expiring at the same time. The service was quick, friendly and my ESTA was updated free of charge.
By Chris C.
I was pleasantly surprised with the customer service I received. Very quick response to my query, able to help me with a clear and to the point reply! Thank you
By Maria T.
Excellent and speedy response to my urgent inquiry.
By Simon B.
Absolutely brilliant service - prompt reply much appreciated.
By JENNY K.
Jayne was 100%, fast response and extremely helpful. Valuable asset for any company.
By Elena
Very good customer service , Jayne who sorted out my issue was fantastic , very fast at dealing with my issue , she was friendly & professional . The service is fast & efficient .
By Jackie A.
Very fast and competent response
By Sabrina M.
I can not recommend this service enough. I applied just over 24hrs before flying and was quite worried that I couldn’t travel for my daughters 18th surprise trip. I contacted the site and Jayne emailed me straight back. She was helpful and kept in touch throughout the whole process. Nothing was too much trouble for her. I’m so grateful and intend to have a great experience in New York. Thankyou Jayne for helping to make this possible.
By Miss C.
