OctalogoReviews of octalogo.com

I made the mistake of using this business for a logo and website. The logo was done, the website was a flurry of emails asking for more $$$ with no acceptable results. Lost around $600, but consider myself lucky when I read some of the financial horror stories about these people.

I am very satisfied with the job they did for me. Definitely will use they service in the future.

TERRIBLE CUSTOMER SERVICE Initially happy with the service only to have computer crash and lose all files only to be told it would cost $99 to remake the log and that is with me providing a picture of it. SO DOUBLE THE DESIGN PRICE TO COPY A PICTURE - STAY AWAY FROM THIS COMPANY THERE ARE HUNDREDS OF LOGO COMPANIES THAT ACTUALLY LOOK AFTER THEIR CUSTOMERS!!!

Was offered a Ecommerce web site and after paying I discovered the site was not ready for the internet . Lacked all social media connections. Credit card was charged with out my approval. I was left with a site unfinished and they would not provide any instruction on the end product on making changes including what program was used to design the site. The site was left in a non-secure condition with no backup to recover the site after a hack.One note is they will help if you pay them an additional 100 percent the cost of the site. Having a web site left with out SEO and social media presence as well as with no security or any back up and no support to trouble shoot issues. I had an email issue where the email came through with less than 6 words and they said I had to pay them to make this work when the email should of been done with the final of the site. Honesty and customer service is not found here

I am disgusted with this company. Initially, I contacted this company for a logo. After laughable renderings, I settled on a logo that would suit my needs. The previous ones were so bad that the one I chose looked like a dream in comparison. They suggested that I use them to create my website and I refused several times. After so many phone calls, I went ahead and agreed. That was in 2017. What I have to date is a mish mash of a website with stock photos, latin type copy, photos of my products thrown together, and no end in sight. I asked for a refund per their 100% money back guarantee and they refused. They were so convincing in their promise to resolve my complaints, I paid extra to have them copywrite for my page and upgraded from a regular ecommerce website to woo commerce. It has been a year since I made that change. Still nothing. Recently, they attempted to upsell me again by offering php platform, stating that woo commerce platform would not meet my needs. I declined and asked them to simply complete the project I paid for. They just sent me the update. It is awful. I even went so far as to detail step by step what they should do to correct my website. They still failed. My husband suggests that I just chalk it up as a loss, but I paid them over $1000! I don't know what to do.

I had to come here again since this is the only way, I am able to get octa logos attention. My case with them has been going on since 2016 when I hired them to design and host a website for me, they had done a great Job but administration turned out to be my worst nightmare. sometime last year I managed to get access to the control panel and wordpress login of my website urbanedecor but they are yet to transfer owners rights to me for the host and the domain. The domain says it will expire by 15th August this year, luckily it is still standing, I have tried to reach out to registrant but their hands are tied and needs me to contact octa logo. live chats and phone calls doesnt get me anywhere so I have to come here to share my experience and see if I can get someones attention. Goddady says domain is in deletion process, so I am not sure how much time I have left. I need ownership rights to my domain and my hosting plan.

I was lost on what to do as far as a logo. This company was not only patient, and walked with me through every step but I felt like they heard my heart. Addtionally, I am just starting out and the price was so reasonable that I could not beleive it. Thanks Troy for the design and thanks Ally for addressing my concerns. I will definitely do business with you in the near future. God Bless you all

Ally Shaw worked with me on creating my website. He was very helpful with the process. He would discuss everything with me and take it to the team for development He also had good suggestions in improving the site. He always kept in contact and answered all my questions. I am very happy with the end result. They ended up creating a beautiful site for me along with a great logo and a video. I originally had a vague idea about how the site will look but ultimately they redesigned it and it came out even better. This was my very first website I had developed so it does take some patience as all good things take time.