OceanBoxReviews of oceanbox.com

Awful experience. My seafood showed up warm and late so I reached out to customer service. They denied me a refund or a reshipment. They told me it was safe to eat when clearly it wasn’t because it was very spoiled in the box. Very disappointed how they treat their customers. Also notice you can’t leave a review on their website - always a good indication they have something to hide.

Warm and spoiled food from Oceanbox. They do not take any responsibility. This company is an outright fraud that ships unsafe product to customers. I filed a complaint with the BBB but they didn't answer. I filed a complaint with my credit card company (Wells Fargo) and they said they couldn't help. Do NOT order anything from this company unless you plan on losing your money.

1 Star – Extremely Disappointed I ordered a perishable seafood shipment from OceanBox that was supposed to arrive overnight. Instead, the package was delayed by approximately 22 hours beyond the guaranteed delivery time. When the shipment finally arrived, all of the ice packs were completely melted and the seafood temperature measured over 50°F. The seafood was never frozen upon arrival and was clearly not in safe condition to consume. I immediately contacted OceanBox and explained the situation, including the delivery delay and unsafe temperature conditions. Despite this, they refused to offer either a refund or replacement and claimed the shipment arrived in satisfactory condition. I provided shipment tracking, delivery timestamps, and temperature documentation, but they still refused to take responsibility. Very disappointing customer service and extremely concerning handling of perishable food products. I would strongly caution others before ordering seafood from this company.