Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
37 reviews
OBYJewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OBY pioneers the fusion of lab-grown diamonds with recycled 925 silver, redefining sustainable luxury. Inspired by French art, our unique designs blend modern elegance with timeless fashion, effortlessly matching every scene in your life. At OBY, we celebrate conscious beauty, crafted responsibly, styled uniquely.
OBYJewelry (obyjewelry.com) has 37 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
37 approved reviews, newest moderated first
Absolutely beautiful Jewelry, quality is unsurpassed, and customer service and shipping time was perfect and fast! I will be buying a lot more from them.
By None of your B.
Response from OBYJewelry· Apr 12, 2025
Thank you for your wonderful feedback! We're delighted to hear that you loved the jewelry and had a great experience with our customer service and shipping speed. We look forward to serving you again in the future!
I purchased from Oby Paris not knowing where the company was located. Because of the name I thought it was a European company. Only when I got the shipping confirmation, I realised that the goods will be shipped from China! And I was not able to find an address on their website. Once the goods arrived I inspected the jewellery and noticed that one of the earings was crooked. When I reported the issue, I was told that it is a design feature. It is true that the other hoop earing had a slight curve, but the earings were not identical. One was very slightly curved and one was crooked. When I pointed out that the earings are poor quality as they are not identical and that I wanted to return them, the reply was that I have to pay for the return shipment as poor quality is apparently not covered by their return policy! I was very angry about the response but still proceeded to buy a DHL label and fill in the customs form (which is an absolute pain for end customer who have no experience) as I wanted to get my money back. Only after I provided the tracking ID to the customer service (as requested), I was told that I should declare an amount below 20 dollars. After I had already paid for the label and filled in the declaration form! And I'm glad I didn't do it! Now the parcel is stuck in customs or lost and I had to request a investigation by DHL as there has been no update since two weeks. So beware when you purchase from Oby! If you receive items of poor quality, you will be left with all the costs. And the first and only positive review on trust pilot is by Olivia Lopez. What a coincidence that it is also the name of the owner. Update 10.04.2025 After contacting DHL I found out that the parcel was stuck in customs and that the recipient had to contact DHL/the local carrier. I informed OBY and they got back to me telling me that I have to pay 53$ customs fee. I'm an end customer and I'm clueless about customs. OBY told me declare a super low value AFTER I had already purchased the DHL label and transferred the customs declaration form to DHL! After complaining they offered me to take over half of the customs fee but they will still deduct the 'shipping fee'. Today I received the refund: 68 $ deducted. I did read the return policy before I ordered and I assumed the shipping fee is the fee for a RETURN SHIPMENT. Nope, it's some return processing fee. So in total it cost me over 100 $ (45 € DHL, 15 $ shipping fee, 53 $ customs) to send back a crooked earing to China. Learn from my mistake and do not order from this company if you live in Europe!
By Natalia
Response from OBYJewelry· Mar 20, 2025
Dear Natalia, Thank you for your attention to OBY products and for sharing your feedback. We take your shopping experience very seriously and hope the following clarifications can help better understand your situation: Regarding the Quality of the Earrings: Firstly, we would like to clarify that the earrings in question do not represent a quality issue. Natural pearls are inherently not perfectly round, and their drilling lines may not be centered. This can result in slight misalignment when strung with metal components, which is a common occurrence in pearl jewelry and does not indicate a defect. Supply Chain Transparency: It is true that many of our products are sourced from suppliers in China. Many high-end jewelry brands globally choose to manufacture in China due to the advanced craftsmanship and technology available here. Our commitment is to provide high-quality products regardless of their origin. Issues with Return Logistics: We sincerely apologize for the difficulties you encountered during the DHL return process. Unfortunately, we did not receive any notifications or communications from DHL regarding this matter. We advise contacting our customer service team directly if you face similar issues in the future, as we strive to assist in resolving such matters promptly. Coincidence of Positive Review: Regarding the positive review on Trustpilot bearing the same name as our founder, this is purely coincidental. We encourage all genuine customers to share their experiences, whether positive or negative, as these insights are crucial for us to improve our services. Our customer service team has already reached out to you to address your concerns personally. We appreciate your understanding and patience. We genuinely hope to have the opportunity to serve you better in the future with more satisfactory services and products. If you have any further questions or need assistance, please do not hesitate to contact us. Best Regards, The OBY Customer Service Team Update 11.04.2025 We apologize for the confusion regarding the customs and shipping fees. There was a misunderstanding on our part. We've reached out to you with an offer to help cover part of the costs. Please respond at your earliest convenience so we can resolve this issue promptly.
Absolutely stunning jewelry! The delicate necklace and earrings are beautifully crafted, elegant, and add the perfect touch to any outfit. I love them!
By Laurine H.
Response from OBYJewelry· Feb 8, 2025
Your review made our day! We’re so glad you find our jewelry elegant and beautifully crafted. Enjoy wearing them! 💖
Great fit but have only had about 2 weeks and the black finish is coming off.
By DELETHEA L.
Response from OBYJewelry· Aug 16, 2024
Thank you for your feedback. We don’t offer black finish jewelry, and we haven’t been able to locate your order or any direct contact from you. Please reach out to us at your earliest convenience—we’d love to assist you!
Absolutely in love with my teardrop earrings from OBY Jewelry! The brilliance and color were exquisite, and the service was top-notch. It was a delightful first purchase, I highly recommend it!
By Olivia L.
Response from OBYJewelry· May 25, 2024
Hi, Olivia. Thank you so much for your glowing review and for choosing OBY Jewelry for your first emerald earrings experience! We're thrilled to hear that our lab grown emerald teardrop earrings have captured your heart. It's our pleasure to offer pieces that bring joy and sparkle to our customers' lives. Your satisfaction is our greatest reward, and we look forward to welcoming you back for more dazzling moments. Should you have any questions or need assistance in the future, please don't hesitate to reach out.
