NYX CosmeticsReviews of nyxcosmetics.com

Non ordinate assolutissimamente niente da loro!!!!! Ho aspettato un ordine per più di un mese, gli ho scritto per chiedere che fine avesse fatto il pacco e mi hanno detto che era stato spedito da loro e che c’erano ritardi per l’attuale situazione. Mi hanno anche detto che mi avrebbero rimborsato se non mi fosse arrivato niente entro il 30 aprile. Naturalmente non è arrivato niente e nel ricontattarli non hanno più risposto. Veramente a dir poco pessimi!!!! Uno schifo ! Asya

Nonostante tutta la mia massima comprensione per l’emergenza covid e gli eventuali e normali ritardi ... sto ancora aspettando un ordine che risulta spedito il 9 aprile ... e siamo al 6 maggio; chieste spiegazioni mi hanno ripetuto che è in transito a fine aprile e poi non hanno più risposto.

I expected to receive my order today. I called customer service when it didn't come only to be told that they needed to re-trigger my order at "no cost" to me. I asked if NYX would pay for expedited shipping to make this right and I was told they had to check with a manger after our call. The rep asked me for so many contact details, I wondered if this was a scam. I asked her to tell ME what she had for my contact information, and she said she had to log in to another system. Everything was correct, so where is my order? So strange. I haven't ordered through their website before, and will not do so again. Completely disappointed. I will purchase their products through another retailer in the future. I wish I had read these reviews before purchasing directly from them.

TERRIBLE customer service. I initially bought a NYX lipstick in boots and fell in love with it so, naturally, when it ran out I wanted to buy another one. I couldn’t find the lipstick anywhere in store so decided to order online. The delivery price was twice the price of the lipstick but there was an offer on at the time to spend a certain amount and get free delivery so I decided to add a few more items that I needed in my makeup bag including a glitter set, makeup-brush cleaner and a lip pencil (these were essentially only added to make the delivery price acceptable). Eventually the package arrived, with no lip pencil. I have tried emailing customer service. No response. I have tried ringing customer service. No response. I have tried sending a complaint on the website. This results in sending an email to customer service, which again gets no response!!! They are absolute thefts. Do not give this company your money.

Trucchi bellissimi, negozi e commesse impeccabili e gentilissime soprattutto nello store di porta di roma dv io sn clt da parecchio,essendo lavoratrice del centro, Ma nota dolente store online servizio clt online spedizione online pessimo per questo do una stella . Il mio ordine online? Boh ! Nessuno risponde nessuno sa 🤦🏽‍♀️

I ordered several colours of the Hot Singles Eyeshadows and none of the colours are like on the website - much weaker with no pigmentation or shine. I also bought two liquid lipsticks - Confident and Club Hopper: thick, mat and dry texture, dries up lips in an articficial way, both colours identical although they were demonstrated differently on the website Can't stop won't stop concealer was good. Nyx never responded to customer questions and I found the whole packaging too cheap for 30 GBP - not even a free welcome tester

Quality of products is poor & customer service in U.K. is very bad. I received the incorrect colour corrector, 13.1.20,. When I called NYX customer service I was as advised to return it but would not be refunded the shipping costs . I returned the items by registered post on 17.1.20. I am still waiting for a refund 12.4.20!

Very big fan of NYX Cosmetics! Loved their products for years now! For my everyday make-up I use a lot of different products from NYX and as a professional MUA I've been loving their bags and suitcases! In store experience is always amazing (Shoutout to the girls from NYX Gent, Belgium, you all are literally the best). Stores can be a little crowded at times, which I try to avoid. Haven't ordered online often yet, but no problems so far! Would for sure recommend!!