Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
312 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New York Times is listed under Media & Information.
The New York Times (nytimes.com) has 312 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
312 approved reviews, newest moderated first
So far it's a solid 5. Great, in-depth, evidenced coverage, various perspectives represented and a wide range of content. Good games, FWIW. I have have the online version only, so can't get into delivery issues, and we may need to talk again about accessible pricing once I'm faced with the full annual fee.
By Jan
i wold give a -1000 if i cold have more bios than it cold be thy ar not evan worth to be open
By shmuel
Almost impossible to read an article online as the constant banners trying to get me to upgrade my subscription are so disruptive. I'm an adult and if I want to upgrade I will do so - I don't need to be harrassed every few minutes!
By Stesha
Customer service is terrible. Surprised they manage to have so many subscribers. They don't seem to think about things from a customer point of view. I am talking about their customer service dept, not their content. They don't provide clear information on the website, and it is very difficult to find anyone to talk to. They use a malfunctioning AI chatbot, which is like talking to an 8 year old. It adds no value at all and just wastes time. I ended up cancelling because I could not solve a simple issue.
By Joanna
The New York Times Home Delivery and Customer Service is abysmal. Apparently, the NYT believes that their customers have nothing but time to spend talking to the NYT about their dysfunctional Home Delivery, only to be greeted by an equally dysfunctional Customer Service Department. Dealing with the New York Times Home Delivery Service, and the New York Times Customer Service Departments are a horrifying experience. Further evidence of the demise of customer service in America, and the low regard that businesses, like the New York Times, have for their customers. The inmates are clearly running the asylum at the New York Times, not the NYT’s management and senior leadership.
By Warren
Push Russian propaganda in order to present both sides and be balanced, screwing the big picture.
By Peter K.
This media platform is flooded with journalists who care more about pushing an agenda than presenting facts. They deliberately avoid showing the real picture, choosing manipulation over truth. It’s a disgraceful display of unethical reporting. Journalism like this only deepens public mistrust.
By Annieee W.
Nothing but a bunch of fake news
By Travis W.
