Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
150 reviews
NYhairmallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
First founded in 1999, NYhairmall began growing its business from rather humble beginnings, located in Brooklyn, New York. Today, we offer thousands of products consisting of wigs, weaves, braids, remy/remi hair, chemicals, and much more to keep you looking healthy, young, and beautiful. We thoroughly analyze and inspect all brands to stock products of the highest quality. Our main goal is to provide our customers with not only top products on the line, but also, the most up-to-date styles and trends. You will find the latest and NEW hair trends and the most popular hairstyles, to fit your everyday needs. We are authorized dealers of every brand we sell! So our customers can trust our products to be 100% authentic, untouched, and in pristine condition. All our hair items are made with the highest-quality human hair and synthetic fibers. We aim to become YOUR premier online shopping mall on the web, so feel free to leave a comment or a review so that we can better our services and make NYhairmall the best website for YOU. Business HR. ( Open / Close Time)Mon. - Sat. 10:00am - 6:00pm EST
NYhairmall (nyhairmall.com) has 150 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 17 reviews with 1 star · Clear filters
Scam website! Ordering wigs but not shipping them out. No response to emails Please people don’t order here again. 7 years ago NYhairmall was good. Last 2 years very messy. Like some Else took over the company. Some one who don’t know how to serve them costumers
By GLin G.
They sold me a fake wig (one I’ve been buying for years). A knockoff. And I only found that out by opening it. And if you return something they charge you up the butt to send it back and restock so you’re basically stuck with whatever you get. If I could give them negative stars I would.
By Brittani S.
I only gave one star because I can't I needed to in order to write my review. I ordered an item in August, we are in November and I still haven't received my order. Sent several emails with only one response. Their phone number on the website doesn't work. I just want my money back.
By Patricia D.
I placed an order on July 30th and today is August 10th!! I have NOT received any updates on my order, can’t get through on the phone and no one has emailed me back and I’ve sent at least 6. At this point I want my money back this is ridiculous!!
By Wendy M.
Well, I had a very bad experience with Nyhairmall. They sent me a defective wig that I paid $107 and it look horrible. I first was in disbelief thinking this must be some kind of joke, but reality set and then I got very upset. I do not have money to waste and now I have to go to the beauty shop to buy this wig again which I would rather do because then I can inspect the wig right after I purchase it. I want a refund as well. It look like child just took a razor and had a field day. I may just do a you-tube video review this this wig to warn people this could happen. Then you could really see how damage this wig look. I wish I could put a picture of it on here but its not allowing me to.
By Vickie F.
I have shop with y'all before and I received my order in a timely fashion but this order I still haven't received and it's been more than a week and I paid for Priority Mail. Y'all refund my money for express shipping but the point is I needed my wigs for a certain date and I still waiting
By E. W.
i ordered flw serena twice from you and never refunded my money. and you didn't tell me it was discontinued until a week after I bought it
By kat
False advertising! Listing items they don’t actually have in stock is deplorable.
By Julie Y.
