United National Moving servicesReviews of nwmoving.com

I got the name of this company from Consumer Reports—and I can’t say why they are listed as a top choice. I was just wanting a quote for a move and they won’t provide one until you speak to a representative. I called and the man I spoke to is one of the rudest customer service agents I have ever dealt with. When I asked how long the “deal” would be good for he started lecturing me about how people reserve movers months in advance and that I was only giving 2 weeks notice (actually almost a month) and that I needed to book now. I finally said to not have anyone from the company contact me and hung up as he was laughing at me for trying to get quotes on a fast move. Wow! Now that I have read reviews I am so glad he was rude so we don’t get scammed.

Where do I even start? The agent strong-armed me into booking “right now” with a bullshit 7–10-day delivery promise. I never agreed to any fine print about a “10–14 day” window starting from some phantom “first available date.” Spoiler: that’s not from pickup—it’s from some random date they choose. Once they’ve got your stuff, they vanish. Claim they’re “just brokers” and the carrier can take up to 30 business days (that’s literally two months—excluding weekends and holidays!) to show up. Tracking? Don’t make me laugh. You’re flying blind. Three weeks in, I finally get a call: “Oh, you’ll have your boxes in 2–3 days.” Great news, right? On day three, I ring back—customer “care” snarls that I need to wait another 4–7 days, “it’s still in transit.” No apology, no explanation, just shifting timelines and zero accountability. If you enjoy being lied to, ignored, and living without your belongings for 60+ days, by all means book Amerisafe. If you’d rather actually have your things when you move, run—don’t walk—from this circus.

This establishment is a scam. The original quote over $2,000 less than what we needed up paying. It ended up being over $7,000. They wait until the day you move to inform you of these price changes so you are pigeonholed into using them. It’s so last minute that you have no time to get another moving company. The “manager” Mike Scott may be the rudest person I’ve ever encountered. He also is a bully and uses scare tactics to make the sale. On top of all of this, the movers didn’t even get all of our belongings! We had to rent a U-Haul trailer and pack our vehicles to the max just to move the rest of our stuff. The movers left in such a hurry after drop off and wouldn’t allow us to look inside the back of the truck. Of course, now we have realized we are missing items. Avoid this company at all costs!

Amerisafe is NOT a company to use. When my house went under contract on 2/17/2025 I thought I would be moving from Colorado to North Carolina; my realtor explained that "time was of the essence" and recommended Amerisafe because she said they were the "cheapest." I called Amerisafe and the salesperson, Justin Alvarez, said they could give me a quote over the phone based on the photos of my home on the home sale web site. They said this was how they determined moving costs. The quote they provided seemed reasonable and I said I would call back once the home inspection was done and the sale completely finalized. The sales person said I could not "lock in" the quoted "discounted" priced unless I placed a deposit that day. He told me I would have 78 hours (3.5 days) before my move out date of March 24th to cancel the contract. I put a deposit of $3,453.85 on my Costco CitiBank Card and was assured that my deposit would be refunded if the move did not occur. The home purchase contract fell through on February 22, 2025 and I immediately called Justin to inform him and to request the refund on my deposit of $3,453.85. Justin was not in and I spoke to his "associate" who said he was Justin's room-mate, and would have Justin call me back. Over a 48 hour period I called several times to leave a message with no response. I called Amerisafe again and was referred to a "supervisor" named Kris Bane. He told me that I would NOT be refunded my deposit as I did not call within 72 hours of the contract date of February 20th. I reiterated what Justin had told me, reminded him that I had called immediately after the contract fell through and also that I DID NOT YET RECEIVE A PURCHASE AGREEMENT and that I HAD NOT SIGNED ANY PURCHASE AGREEMENT! Also, since Amerisafe had a recording that said all "conversations are recorded for quality control" he could check my conversation with Justin Alvarez to document the transaction. He yelled and said "WE JUST SAY THAT - WE DON'T RECORD CONVERSATIONS." Then he threatened me, saying that he'd be willing to refund $750.00 of the $3,453.85 as long as I didn't file a complaint with CitiBank, but if I did dispute the charge he would personally make sure that I did not get a refund and then said "We always win." I filed a dispute with CitiBank immediately. On April 14th CitiBank said that since I had moved I had to pay. HOWEVER I DID NOT MOVE!! I took my house off the market and am still at the same address. So I filed another dispute with CitiBank. This time I was told to write a another letter with documentation and send it Certified to the CitiBank Dispute Department. I did and yesterday, June 25, 2025 I received a letter from CitiBank saying that Amerisafe will NOT honor the request from CitiBank for a credit and cannot receive compensation from the merchant, therefore I must pay FOR SERVICES NEVER RECEIVED and those fees will include interest. I have filed a Fraud report and am continuing with the Billing Disputes Department at CitiBank.

Literally I recommended my friends to go with them for their relocating process, but I tried to contract them so that my friend can start that process, but I mailed them twice and called them many times but no response at all.

We contacted Amerisafe for a one bedroom move. All items for move were given to sales person with deminsions. Quote was given but when the movers came they quoted a price twice as much. Amerisafe was contacted to discuss this to no avail. They just keep adding on charged! The items did arrive within two days of selected delivery date but yet again another fee wanted to be charged. Amerisafe did say they would credit us 100.00 for a fee they had charged but they didn’t even do that. DONT USE! Bate and switch tatctics were used to get sale. How sad that people do business like this!

The moving process went kind of disgusting, the workers arrived late, broke few items. The unloading process was felt like a hassle.

I had an extremely disappointing experience with Amerisafe Moving Services. While the movers themselves were nice and courteous, the overall service was disorganized and frustrating. The crew arrived late to bring my household items, and the car transportation came a day early leaving me having to rent a car a day early (more money I should have not had to pay) Most upsetting of all — I lost over $1,000 worth of furniture because my inventory was not properly updated by the company. While the movers were at my house, I even called Amerisafe Moving Services directly to try to resolve the issue regarding the amount of space left on the truck, just so I could keep my furniture. The representative admitted they had failed to update my inventory list, and as a result, the truck didn’t have enough space to load everything. In addition to the lost items, both my vehicles and some of my belongings were damaged during the move. Despite multiple attempts to contact customer service, no one at the company wants to take accountability for the lost furniture or the damage. I’ve had to spend a large amount of money trying to replace what they failed to bring — money I never should’ve had to spend. This experience was beyond frustrating. I chose this company expecting professionalism and care, and instead I was met with negligence and a complete lack of responsibility. I would absolutely not recommend Amerisafe Moving Services. If you value your property, your time, and your peace of mind — look elsewhere.