Ossy in customer service
Ossy in customer service work hard to solve my problem with the red light bag. I received a replacement part and the bag works now. I am pleased with his attention to my problem and in finding a solution.
By Sheraldine B.
Monday, November 9, 2026 · Customer reviews of US businesses
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488 reviews
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Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
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Ossy in customer service work hard to solve my problem with the red light bag. I received a replacement part and the bag works now. I am pleased with his attention to my problem and in finding a solution.
By Sheraldine B.
I’m glad I got help with my problem. Mr Rehman was always checking I got the parts I needed. Thank you very much for helping me Mr Rehman.
By Nelson R.
I have a red light mat which I really like. My transformer went out. I informed Nuvio. Charlie responded, as per his request, I send him a video of the problem which was evaluated in a timely fashion and a replacement is being provided. The process was seamless.
By Arthur M.
Ossy was EXCEPTIONAL at assisting me! Absolutely great service and customer support! Ossy went above and beyond to help me! Definitely deserves an immediate promotion with a substantial raise!
By Heather
Customer service with Ossy was key to helping solve my issue with the pump and they promptly replaced it. I love my Nuvio chiller!
By Barbara A.
Really happy with this product - solid, sturdy and strong red light. Will be buying the red light mat package as well. I've owned a different product; this is superior. Recommended.
By Heidi
I received a quick response when I had a question about address change. Very professional, helpful and friendly!! Problem was resolved!! :)
By Janet B.
Ran into a faulty part, contacted customer service and from that point on A. Rehman (customer service rep) guided me through the process perfectly.
By Mary D.