Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
488 reviews
Nuvio RecoverySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 169 reviews with 1 star · Clear filters
First my agent/support help (Ossy is 5 stars). However, the lack of communication from the company was very disappointing. Being told I would have my order shipped in 2-5 days. So after 9 days I inquired I was told it would not be shipped for an additional week plus. I opted to get a refund and sadly, after already being a nuvio customer... will not buy again. Thank you Ossy for the care and help, I know you did all you could. Thank you!
By Michael O.
I purchased from this company because it claims that their face mask offers a near infrared setting. It does not. I have been trying to get a clear answer on how to rectify this for the last 3 weeks. I still do not have an answer.
By Joanna S.
Ordered 3 weeks ago. After 2 weeks of no communication or updates, I emailed support, and all they could share is that it was on back order.
By Trey H.
Response from Nuvio Recovery· Sep 23, 2026
Hi Trey, Thank you for sharing your experience, and we are very sorry to hear that. If an item is delayed, we do share updates as soon as we can, so that all affected orders and customers are made aware. We recognise that customers should be kept informed rather than having to contact us themselves simply to find out why their order hasn’t shipped. We’re working to improve how delays and incoming stock updates are communicated, and we apologize that this wasn’t handled better in your case. If your order is still outstanding, please contact [email protected] with your order number so our team can provide the latest available information on the incoming stock and expected dispatch of your order. Best, Nuvio
The Cold Chiller is awful. Do not purchase it if you want a quality machine. It takes 12 hours to chill a tub and is not worth it at all.
By Jack S.
Response from Nuvio Recovery· Sep 23, 2026
Hi Jack, Thank you for sharing your feedback. We’re sorry to hear that you’ve been disappointed with the performance of your Nuvio Chiller. Cooling time can vary depending on factors such as the starting water temperature, volume of water, ambient temperature and surrounding environment, and chillers are generally designed to maintain a set temperature once it has been reached rather than rapidly cool a full tub from warm water each time. However, we completely understand that a 12-hour cooling time may not have met your expectations. If you believe your chiller is cooling significantly more slowly than it should or isn’t reaching the temperature you’ve selected, please contact [email protected] with your order details. Our technical team can review its performance and determine whether the unit is operating correctly or whether there may be an issue that needs addressing. We’re sorry the product hasn’t met your expectations and appreciate you taking the time to share your experience. We hope we can help make things right. Best, Nuvio
The worst customer service I have ever experienced. Ozzy is the worst. The worst product. Overpriced too!!!
By Dr. Sonna U.
Response from Nuvio Recovery· Sep 23, 2026
Hi there, Thank you for sharing your feedback. We’re very sorry to hear that you’ve been so disappointed with both your product and the customer service you received. We’re particularly sorry that your experience with our support team left you feeling this way. We’d like the opportunity to understand what went wrong and review your case. If you’re willing, please share your order details here, so we can locate your previous correspondence and investigate. We’re sorry that your experience with Nuvio has fallen so far short of your expectations. Best, Nuvio
Scammers, ordered and nothing received waiting close to 1 month. Customer service 0, waste of time.
By Dmitrijs
Response from Nuvio Recovery· Sep 23, 2026
Hi Dmitrijs, Thank you for sharing your experience. We’re very sorry that you’ve been waiting close to a month without receiving your order, and that the support you’ve received during that time has left you feeling this frustrated. We understand that when an order is significantly delayed, customers need clear and meaningful updates. We’re sorry that this hasn’t been your experience. If your order is still outstanding, please contact [email protected] with your order number and reference this review so that our team can check the current fulfilment status and provide you with a clear update on your order. Or, if you're open it, please share your order details here and we will personally review your case. We’re sorry that the delay and communication have affected your confidence in Nuvio and appreciate you bringing your experience to our attention. We hope we can make things right. Best, Nuvio
Ordered a red light toothbrush, cancelled 5 minutes after ordering, no response then they tell me it had already been shipped and can't cancel, then I get an email apologizing my order won't be shipping because of backorders, hmmm I thought I couldn't cancel because it was already shipped, but don't worry you can send it back, yeah I had to pay 12.00 to ship back. They have no phone number and extremely slow to respond to emails and texts. We'll see if I get credited back, haven't seen anything so far. Do not order from this company, shady in my opinion!
By Sue P.
Response from Nuvio Recovery· Sep 23, 2026
Hi Sue, Thank you for sharing your experience. We’re sorry for the frustration and, particularly, the conflicting information you received regarding the status of your order. If you were initially advised that the order could not be cancelled because it had already shipped, but subsequently received an update stating that dispatch was delayed due to the product being on backorder, we completely understand why you would question what happened. Those communications are inconsistent, and we’re sorry for the confusion and loss of confidence this caused. Our team aims to respond to enquiries within 48 hours, or up to 72 hours during periods of high demand, while our fulfilment team processes orders separately. Unfortunately, this can sometimes mean we are unable to intercept an order before it enters fulfilment. However, customers should still be given accurate information about whether their order has actually shipped. For eligible non-faulty returns, return shipping is normally the customer’s responsibility in accordance with our return policy. That said, we appreciate that in your case the contradictory information surrounding your cancellation understandably made having to pay to return the product particularly frustrating. If your return has now been delivered back to us but you are still awaiting your refund, please continue with your existing support conversation so our team can confirm receipt and complete the return process. We’re sorry that what began as a cancellation request made only minutes after ordering became such a frustrating experience - If you're open to it, please feel free to share your order details here so we can personally review what happened and improve moving forward. Best, Nuvio
Ordered a month ago. Was promised 2-5 day shipping. Now 25 days out and still nothing. No communication, no product nothing but silence and excuses
By Marc Von M.
Response from Nuvio Recovery· Sep 23, 2026
Hi Marc, Thank you for sharing your experience. We’re very sorry that you’ve now been waiting almost a month for an order that was originally expected to arrive within 2–5 business days. We completely understand your frustration. When an order is delayed beyond the timeframe provided at purchase, customers should receive clear and proactive updates explaining what has happened and when they can realistically expect their order. We’re sorry that the communication you’ve received has not provided that clarity. If your order is still outstanding, please contact [email protected] with your order number and reference this review so our team can check the latest fulfilment status and provide you with a clear update. We recognise that apologies and explanations don’t replace receiving the product you’ve paid for, and we’re sorry that your experience with Nuvio has been so disappointing - We hope we can make things right. Best, Nuvio
