Great service from Charlie
Charlie was great and took care of everything in an expedient manner. Just a couple of quick videos of the error code and they sent the part with how-to videos for changing it. Works like a champ now.
By Anthony S.
Monday, November 9, 2026 · Customer reviews of US businesses
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Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Nuvio Recovery (nuviorecovery.com) has 488 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
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Charlie was great and took care of everything in an expedient manner. Just a couple of quick videos of the error code and they sent the part with how-to videos for changing it. Works like a champ now.
By Anthony S.
had my chiller since spring and it's still holding up in summer. I've now upgraded to get their sauna too so I can do contrast therapy for recovery, mainly after Muay Thai. I keep the chiller around 45-50 degrees and I have it on my covered deck area in the backyard
By James
Great chiller and tub for the price! I’m delighted with the quality and customer service. I had one issue and my representative, Matt, immediately communicated and got my issue SOLVED. This company CARES!
By MikeO
Prompt and extremely helpful. I needed to replace a small part of the chiller and reached out for help. Matt responded that day and offered help and clarification of my needs.
By Ruth
Been using the chiller and sauna for 7+ months and love them. The chiller is my favorite as it has helped significantly to reduce inflammation in my body and resolve a nagging daily back pain. Highly recommended. Also, they’ve replaced the tub at no cost when the top was unable to retain air and went flat. Huge shout out to the customer service group!!!
By Tim E.
I had a part break (my fault) on my unit. I reached out to the support team and they sent me a replacement immediately no questions asked. Great customer service. Unit itself works great too. Highly recommend
By Drew J.
I was skeptical due to the price, and the website doesn't seem to work well on my devices; however, I've been pleasantly surprised. The Customer Services team goes above and beyond. I've had several issues with my unit over the last 12 months, but the Customer Services team was phenomenal in helping me through the issues, sending me replacement parts (where needed), and I'm back up and running.
By Joe F.
I have enjoyed the Nuvio chiller. It has worked well and is an excellent alternative to many of the more expensive chillers on the market. When I had an issue with the chiller and needed a replacement part, the Nuvio team quickly responded, sent the replacement part and detailed instructions on how to replace the part. The replacement was easy and now the chiller is working perfectly again.
By Mark D.