Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,318 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 25+ years, NuVet Labs has manufactured pet supplements for Dogs and Cats! Our formula has helped over 400,000 pets stay healthy worldwide. The product speaks for itself!
Nuvet Labs (nuvet.com) has 3,318 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 48 reviews with 1 star · Clear filters
I did not need/want auto ship as I had ordered a refill in the prior weeks.
By Jack B.
Response from Nuvet Labs· Apr 22, 2025
Jack, There are no Jack Bradley's in our system. Please call 800-474-7044 so we can look into this for you.
I’ve used Nuver labs for 5 years. I recently tried to purchase my regular vitamins but was told because I’m in Canada they couldn’t send them. If I was in my winter home in Fl they could send. I asked just ship to me from US and I’ll pay extra. They said no, couldn’t do. Seems very bizarre that they can ship to US but not Canada. Hard not to think politics is playing a part here. Very disappointed
By M T.
Response from Nuvet Labs· Apr 14, 2025
Due to recent Canadian requirement changes to importing pet supplements, there has been a delay of our most recent restock to Canada. We are fur-viously working with the new Canadian Customs requirements to get the paperwork that is being required in place. Their delays are something we cannot currently control, unfortunately. It has nothing to do with any political climate. It is purely the result of regulatory changes in Canada.
Can’t supply product been a customer since 2007
By Greg K.
Response from Nuvet Labs· Apr 7, 2025
Due to recent Canadian requirement changes to importing pet supplements, there has been a delay of our most recent restock to Canada. We are fur-viously working with the new Canadian Customs requirements to get the paperwork that is being required in place. Their delays are something we cannot currently control, unfortunately.
The past two or three bottles have been so hard my dog cannot bite them and I cannot break them up for him. They definitely are NOT chewable.
By Erwin
Response from Nuvet Labs· Mar 31, 2025
One of the most important parts of formulating our products is using the best ingredients and avoiding artificial binders and fillers. Since we do this, and our premium ingredients are as natural as possible, you will see differences in color, texture, odor, and other characteristics from lot to lot. We know this means that some customers will have concerns about these differences, but to uphold the best products possible, we want avoid artificial colors and binders that will cover up these differences. The product you have has been tested three times for potency, purity, and safety before being shipped to you. In 25 years, we have never had a batch recall. We are proud of that and sure that this lot stands up to the quality we demand and you deserve. Customers who prefer can order the powder that can be easily mixed into your dog's food.
Have not received the last 4 shipments. Keep sending them address to ship to and it's not making it.
By James W.
Response from Nuvet Labs· Mar 27, 2025
James, we have over 20 James Wilsons in our system. Please respond to TrustPilots request for more information or email [email protected] for faster service.
Not very happy this time on my subscription, I always received it on time. For all the almost 4yrs. But this shipment was suppose to arrive on 2/14. But when I tracked it, it was in Grand Rapids MI.
By VICKY S.
Response from Nuvet Labs· Feb 17, 2025
Vicky, 99% of all packages are shipped the same day and a vast majority are delivered in the expected 3-5 business day window. Your package was shipped on 2/11 and this review was written within 3 business days. We are hopeful your package will still show up in the expected time frame, but with massive weather delays in the US, it may not. As your 21st shipment with us, 1 star for a single potential delay seems a little harsh.
Hard to cancel
By Robert B.
Response from Nuvet Labs· Feb 3, 2025
Thank you for your feedback. We're sorry to hear you had difficulty with cancellation. We strive to make the process as simple and hassle-free as possible. Customers can easily cancel their orders by calling our customer service team or sending us an email. We typically respond to emails within 3 business hours on average, ensuring quick and efficient support. If you need any further assistance, please don’t hesitate to reach out—we’re here to help!
Never ever receive my pkg on time..please use another service
By lynette V.
Response from Nuvet Labs· Jan 30, 2025
Thank you for your feedback. We understand how frustrating shipping delays can be and sincerely apologize for any inconvenience. Unfortunately, USPS has been experiencing service disruptions due to weather conditions, particularly affecting Louisiana, as well as the ongoing wildfires in Southern California, which have impacted delivery times in various regions. That said, we checked your recent orders, and your last two packages arrived in 4 and 5 business days respectively, which is within standard shipping timeframes. Given that you have placed multiple orders with us over the past three years, we hope you recognize that delays like this are rare. A 1-star rating for delivery time on a single delayed shipment feels a bit harsh, especially considering the widespread USPS disruptions beyond our control. We value your continued support and are always happy to explore alternative shipping options if needed. Please don’t hesitate to reach out to our team—we appreciate your business!
