Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,783 reviews
NurxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get prescriptions and home screening tests delivered right to your door. Often free with insurance, or pay by cash. Place an order in a few simple steps.
Nurx (nurx.com) has 1,783 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 699 reviews with 1 star · Clear filters
They ask for your preferred name but ever since roe v wade was over turned they address me as my government name which I do not identify with. It’s the illusion of inclusion without any of the effort. Super not trans friendly.
By Rion
Response from Nurx· Mar 16, 2026
We appreciate your feedback and are sorry to hear about your experience. We take concerns seriously as part of our ongoing commitment to providing excellent service.
I want to renew my prescription and you are yet again charging me a $30 consultation fee, why???? When I reached out to ask, I got zero response.
By trina D.
Response from Nurx· Mar 16, 2026
Thank you so much for taking the time to share your feedback. We’re sorry for any confusion on our fees. A member of our team will be reaching out to you directly to help assist you with this and make sure your concerns are addressed.
They require a mandatory intake consultation fee even when they do not offer the services you are seeking then refuse to refund you. Scam company with predatory behavior. They didn't even review my intake paperwork either (which they claim is the reason they could not refund me) in any meaningful way. Without giving away too much of my personal medical information, it is clear to me they didn't bother reading through the intake they required me to complete or they would have asked about the history I disclosed. Instead, I received a generic response that they only offer mental health services and couldn't treat me for the reason I contacted them for. They then refused to refund me and after now researching reviews and complaints on the BBB, it's apparent this is a common practice of theirs. Medical providers with predatory behavior like this should be ashamed of themselves.
By Miranda P.
Response from Nurx· Mar 11, 2026
We appreciate your feedback as we take all comments and concerns seriously as part of our ongoing commitment to providing excellent service.
Changed the fees without warning!
By ebony D.
Response from Nurx· Mar 10, 2026
We appreciate your feedback and are sorry to hear about your experience. We take your concerns seriously and we're looking into this matter to see how we can improve our services.
Unless you are 20yrs and in rhe best of shape this platform is absolutely useless And the doctor they use to assist is cold and uncaring. I went from having somewhat decent help to having none at all I would highly suggest avoiding working with Nurx
By Erenie F.
Response from Nurx· Mar 8, 2026
Our team would like to follow up with you in regard to this experience, please accept our request for more information sent through Trust Pilot.
I was left without treatment and feeling totally exposed because my medication was delayed by a full week. The most startling thing is how little communication there is. Customer service is not a top priority for this company, as evidenced by the fact that no one contacted me to alert me to the delay.
By betsey
Response from Nurx· Mar 7, 2026
Our team would like to follow up with you in regard to this experience, please accept our request for more information sent through Trust Pilot.
I clearly stated I wanted to wait until I finished my current product (Tretinoin) before ordering the next tube and they processed the $90 order anyway and now I have too much of the product. This is the third time this has happened. And when I ask about a refund they claim they cannot, even if the product is unopened. Overall, this company uses aggressive subscription auto-renewal tactics and they charge customers for services and medication without explicit or real-time consent.
By Samona B.
Response from Nurx· Mar 10, 2026
We appreciate your feedback and are sorry to hear about your experience. We take your concerns seriously and we're looking into this matter to see how we can improve our services.
Stop billing me for a canceled program
By Pamela
Response from Nurx· Mar 6, 2026
Hello, We were unable to locate an account for you using the email that you left this review under. Our team would like to verify if your account is cancelled to ensure no future charges are posted. Kindly contact our support team for further assistance.
