NurxReviews of nurx.com

Asked them to cancel my order, no response for 2 days, yet they shipped my package anyway and said they “can’t cancel because it’s shipped.” Yet, 3 days later, my order shows as “cancelled.” It’s been a week and I haven’t received any refund OR my pills. Tracking number shows that my package never made it to the post office. Basically charged me $50 for absolutely nothing!!! Worst customer service I have ever experienced

Been a customer of nurx for 2 years and the customer service is abysmal... basically, there is no cs just wait and wait and wait. They do not respond to the in-app messages/ emails. They claim to be busy... just awful! And now they are adding fees without explanation! I have officially dumped them today!

I’ve been using NURX for a little over two years now. It used to be great, someone always responded to my messages & I never had issues getting my birth control. Unfortunately, now it is not the same. I’ve been following up daily on a message I sent two weeks ago and still nothing. I’ve sat on hold multiple times with the customer service line for hours to never be transferred to an agent. They changed my birth control supply from three months to one month, and blamed it on my insurance which isn’t even on my account. I pay out of pocket. It takes at least a month to get my refills now, which has messed up my flow schedule so bad. What is the point of taking a pack of birth control and then bleeding the entire next month while you’re waiting just to have it shipped to you. (Simply because they are unresponsive. I thought a monthly refill meant MONTHLY. Not every other month….) It used to be so convenient and always on time, but not anymore. It’s not worth it to use this unreliable service.

Very hard to get in touch with and quick to charge for unwanted products. They really do not care about YOU.

this is the worst platform I have ever used, I used to have pill club, and I can't believe they went out of business but NURX aka SCAM is still around. they said they couldn't use my insurance for 1 out of 2 items so I assumed I was okay for the second item. wrong, both were not covered and they had the audacity to say that I said it was fine to not charge my insurance even though I was notified about only 1 prescription. as a side note, i spoke with my insurance, and they said it should cover anything/ NURX, and NURX claimed its inside network only. and of course no refund for the "Consultation" that they do absolutely nothing.

DO NOT USE - FAKE LAZY PHARMACY WITH INCOMPETENT STAFF. THEY WILL STEAL YOUR MONEY AND NEVER SEND YOU MEDICATION. WORST ONLINE PHARMACY. I HAVE STRUGGLED TO TRY AND USE THEM OVER THE COURSE OF 5 YEARS. THEY ARE EVIL AND GREEDY AND THIEVES.

I received emails from the company saying my prescription was expired, which worked out because I was no longer needing it. Today, I had a charge from them, logged onto the site, and a new prescription was processing even though I received NO notice about it and the prescription is supposed to be expired anyway. I never renewed. Now they are lying saying they have no record of the emails sent about the expiration (I saved them, and they are from the same email address as all their other emails), and they had pushed back the expiration date without asking me or even giving me the 48 hours notice to cancel the new charge. They've also hidden all the previously easy to find "Cancel" options on the website and the app. Something is going on with this company and they are trying to out-inconvenience people from pursuing getting anything resolved. As of right now, they are telling me they won't know for 24 hours if they can cancel the order in time, and if not, then they will have to start processing a refund. But I didn't get my 48 hours notice about the charge in the first place and in the meantime, the money is out of my account. I had planned on keeping my account and just letting the prescription lapse for a while, but after all this shady business, I want my entire account closed. EDIT: 10 minutes after getting off the phone with the woman who said the order would be placed "On Hold" while they found out if they could cancel it, I received an email saying the order has shipped. Hardly seems coincidental.

The prescription is just fine. The idea behind this app is good. The customer service and response times are atrocious. I use the service for dermatologic reasons. It makes me sick to my stomach that they have branched out into birth control and possible mental health medication. I would never in a million years use them for that and I tell that to anyone who will listen.