NurxReviews of nurx.com

several days of radio silence on being stuck with order under review. not responding to emails and messages

So far I've had horrible customer service! I was informed that the medication would require a prior authorization and they asked me if still wanted to wait the two weeks or try other treatment options. I asked what my other options were and that's the last I've heard from them!

I was transitioned from the pill club to NURX, but apparently I slipped through the cracks, because they didn’t fill my prescription. I had to reach out and wait 30 minutes on hold twice to get the ball rolling, then, they randomly charged me $40, when my insurance covers everything. They then told me everything was set, and my pills would be coming soon. Keep in mind, they’re already late at this point. I check back after a week, and my order has been cancelled. I reach out, the nurse tells me it wasn’t cancelled, it was still active, so I respond with a screenshot of the cancelled order. Then I find out they “couldn’t bill my insurance”. But there’s a card on file for a reason, that they had no issue charging previously for a “consultation” that they said was free. So I reuploaded my insurance card, and she said the issue was actually that they didn’t stock my brand. SO WHY DID NO ONE REACH OUT?! Why am I the one catching all these issues? Why is no one trying to fix them and be proactive? I’m switching back to picking them up at the pharmacy, this is absurd.

They ignore you until you’re due for a new set of medicine which could be 3,6,12 months later. They then blow up your phone when it comes to charging you—& after they charge you, you won’t hear from then again until your date comes up for new medicine. Poor customer service. They also don’t read your concerns. I won’t ever recommend them. Just go to a legit doctor and get their help, I wouldn’t recommend nurx, I’ve constantly been disappointed with everything they’ve provided. Wasted money and time trying to reach out to ANYONE for help in the company.

I was switched over to Nurx when The Pill Club closed. The first 2 months, they sent me my BC pills and then they just stopped sending my prescription. It took over a week to respond to my messages and they didn't even answer my questions. They asked me to resubmit my BC request and pay for another consultation.

I was using the pill club, and they switched everyone over here when they closed. I needed my prescription records for some paperwork, and I've contacted customer support daily for the past week, and not a single message from their end even mentions my prescription records or how I can get them. Despite me reminding them I need my records in every message I send. Instead they just keep sending me canned messages asking me to sign up for more pills and saying my insurance doesn't work and I need to pay them money. I cancelled my subscription with them at the start of the interaction. I had to state that multiple times before they confirmed that, and even then they didn't actually seem to read anything I said. Use literally any other place than this. Your local illegal drug dealer will likely have better customer service and support. And their canned responce clearly doesn't factor in how I've been messaging them daily. I swear their team is illiterate.

I was transferred from The Pill Club when it closed. Despite going through the process to have my account transferred over and maintain continuity of care, my prescription was cancelled with no explanation. After I asked twice over the course of a few days how to fix this, Nurx instructed me to transfer my Pill Club information to renew my prescription…which I had already done, and the link they gave me to transfer my Pill Club account confirmed that I had already done so. When I was unable to get actual answers on how to continue my previous prescription, I submitted a new medication request, which has been sitting unreviewed for 4 days. Because I am running out of medication and don’t have time to twiddle my thumbs and wait for Nurx to get its act together, I’m switching to Amazon Clinic. I wish I had seen the horrible reviews on Nurx before allowing this service to waste my time and access my medical and financial information.

Have not received my tretinoin after multiple attempts