Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,783 reviews
NurxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get prescriptions and home screening tests delivered right to your door. Often free with insurance, or pay by cash. Place an order in a few simple steps.
Nurx (nurx.com) has 1,783 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 699 reviews with 1 star · Clear filters
My prescription was cancelled with no explanation
By Dawn
Response from Nurx· Dec 21, 2023
Hi Dawn, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
Total scam. I reached out to get a one time prescription to take as needed with no refills. I paid $90 for the appointment and prescription- fair price. However they sign you for a monthly subscription of $55 even though you may never use the medication going forward or need their services. It’s a scam - you are better off the traditional way of seeing a real Dr who wouldn’t charge you a on going “subscription” charge.
By Tim D.
Response from Nurx· Dec 21, 2023
Hi Tim, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
My package was lost in the mail and they took forever to respond via chat. I had to call in today to get them to send a replacement to the pharmacy and ended up paying $51 out of pocket on top of the $45 I paid for my original pack. Weeks and $96 later I have a birth control pack. This is possibly the worst customer service AND it’s for something more important. There needs to be changes.
By Jackie Q.
Response from Nurx· Dec 21, 2023
Hi Jackie, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
I have not received my order. It was supposed to be shipped on November 27.
By Margo
Response from Nurx· Dec 21, 2023
Hi Margo, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
Renewing is a nightmare. I have been completely out of my prescription twice, and then told it was under review even though nothing changed. I had message over and over again, and only got a helpful response when I commented on a public post.
By there
Response from Nurx· Dec 12, 2023
Hi, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
Have to pay $3 when they did nothing or communicated. I also haven’t received my refill for birth control for every 3 months yet and no idea how to refill?
By Claire
Response from Nurx· Dec 12, 2023
Hi Claire, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
I used you services for a year with great results than all of a sudden, with no changes to my situation you will not renew my prescription and have put me in a bad spot.
By there
Response from Nurx· Dec 9, 2023
Hi, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
I was told I would have to discontinue your services despite having successfully used them and explaining that my medical condition is being closely monitored and is well regulated by my doctor. This decision was arbitrary and disappointing. The information given to get the appropriate birth control was given to me by my doctor. Overall, this was a positive experience until the end.
By Fay
Response from Nurx· Dec 9, 2023
Hi, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance
