NurxReviews of nurx.com

Nurex started out as a very easy fast way for me to receive treatment. Then I paused my refills.Once I wanted to restart my meds! I received messages that take days for a reply to my response. I've been told my scrip active. When it's been expired for 3 months. Last they want Dr report on labs. We'll they should have requested them in January. Seems I'm getting half truths and a runaround by this system of online Dr's? Or worse they are to big to service their long time customers.

I’m still having problems with my acne spots currently and it’s been 5 months . Still applying everyday so hopefully improvement will happen soon. 3 stars for great customer service

I really appreciate that Nurx is available for those of us who greatly prefer telehealth. It has been such a wonderful thing. All said and done, I received my medication and everything worked out, but there definitely were issues. I don't want to be too critical because I am grateful for the service, but I do want to be honest and impartial. Communication through the chat function is deeply frustrating at times. Every additional message you receive from Nurx staff adds another 1-2 days to the processing time of getting your request fulfilled. This is especially frustrating when there are miscommunications or when the Nurx staff misunderstood your message. For example, I submitted a request through the chat function as advised to change my medication from one to another. On the first day of my request, I let Nurx know very plainly that I would be self-paying and not using insurance. They let me know that the manufacturer of this medication offers a coupon, which they kindly added to my order. After confirmation, speaking with a doctor, and being told everything was good to go, my order was showing that it was cancelled. I sent a message, and then the day after that, I received another message saying the request was cancelled because my insurance failed. I do not have insurance on the account at all, and let them know specifically (once again) that I would not be using insurance for this order. They sent a message back telling me to add my insurance to my account to allow the order to go through. I reiterated for the fourth or fifth time that I will be self-paying and utilizing the coupon recommended to me by Nurx staff, and sent screenshots of the previous conversations (within the exact same chat) that highlighted this. This whole miscommunication added multiple days to the processing time, causing me to get my medication later than expected. Nurx is a great service with not-so-great communication. It can be very bothersome to have to reiterate, spell things out, and restate everything you've said before to multiple people due to misunderstandings and miscommunication. The fact that it takes typically 1-2 full days between these messages adds to the frustration. You're left waiting and wondering if the miscommunication will be resolved or if it'll continue to add days to your processing time. Overall, I will continue to use Nurx. The service they provide is invaluable. But I do wish communication was faster, easier, more streamlined, and less stressful.

New Review: They are a legitimate company, however, their communication is still what I consider poor. Having come from Simple Health (which is no longer around, sadly), I have an idea of how this can look when it is done well. The charge to my card is now legitimate as I have decided to go with them and see how things run from here. Here's hoping things go more smoothly going forward. Previous review: Not only do they not respond when you try to communicate with them, but I had to read through all of their emails to find their customer service email. They mis-charged my card and haven't responded to me in over 24 hours either by message feature or email. I'll have to try the phone number but I don't have high hopes and what a waste of my time this has been already. I'm very disappointed in this company. What a scam.

For those thinking of starting Nurx, it is $30 off the bat just for the initial questionnaire. Then after talking to a doctor which can take days at a time do they discuss what birth control to order. Well, if you have Ehlers-Danlos Syndrome or any kind of Hypermobility Spectrum Disorder they will straight up refuse any birth control except for this expensive vaginal gel option that can be $100+ dollars depending on your local pharmacy if they even have it. They will tell you to speak with a local doctor instead if you want to go with the pill option (the reason being conflicting information in the medical field that progestin can make your hypermobile symptoms worse and all their pill birth control contains it.) I was surprised by the straight refusal, I thought at the very least they would educate about the risk and then ask if you'd like to order it still knowing the risk (since again, everyone reacts differently and personally I'd rather deal with my other symptoms because they aren't going to go away than get cancer and I haven't had issues taking birth control before). Save yourself the $30 and use another option if you need birth control. Plus, the customer service timing is awful now (wasn't when it was the pill club) and if you need to order things on time you have a bigger risk of throwing off your health due to the delays in communication.

I used them for about a year for my birth control. I recently moved states and updated my info ASAP. Unfortunately, they do not provide service in my new state..... they failed to mention that to me in time. Instead they canceled my prescription without notifying me AND told me they wouldn't ship a few days later once I was completely out of my pills. Thank god it was only birth control and not a life saving medication. The lack of care could have posed a serious health threat due to their negligence.

insanely slow responses

At first I was completely enamored with Nurx. It was so easy! But then my last shipment was over a week past my last pill. Very inconvenient.