NurxReviews of nurx.com

I’ve been a customer with NURX for years, and I recently switched my account from Auto Refill —> to On Demand so that I can control when I receive medication. NURX charges me anyways for the medication, messaged me letting me know I had the ability to cancel and they would “release the funds”. I explained my situation and asked them to NOT SEND medication, they ignored my message and let me know it was shipped. I asked for a refund and they refused to fix their error and lack of communication, even after I said I’d remove all of my three subscriptions with them. They still refused. All over $45! I’ve had to dispute this charge with my bank and now cancelled everything with them. They care more about making a buck than sustaining any sort of long standing customer relationship.

Nurx sent me an email over the weekend saying that my prescription I no longer needed was being processed. I tried to cancel the order on the app but it wasn’t easy. I couldn’t call or email them to cancel because according to their site they are open Monday - Friday. Monday morning before operating hours I get a notification my order has shipped. I called them and explained my situation to which they said we apologize but we can’t cancel your order - ok then would you please cancel my subscription and then the representative hung up. Unprofessional and a legit scam! Don’t fall for the same tricks I did.

My pharmacy had sent a request to nurx to refill my prescription after nurx only sent 1 fill.Nurx has not been fulfilling the request and keeps telling me that they already sent all the refills to my pharmacy, they are not even looking into it or resending to my pharmacy they are just saying over and over again that they already did it. Yes, they sent the one fill, now I need more and my pharmacy has sent them the request that they are not looking into. Instead of doubling down that they sent me a fill a few months ago how about they just approve my pharmacy’s request?

Company is not professional and only cares about your money. They take forever to respond to your messages and the only time they reach out is because they want money. They doubled charge you as well and when you contact them to fix it they won’t. Scam India doctors.

I first started using Nurx in 2018, when they had amazing customer service and you would get a response within hours. It has gone downhill after 2019, so I canceled their services. I recently gave Nurx another try. I had a question regarding insurance and payment, but no one was here to answer for DAYS. By then, my medication has been sent out and my card was charged. Almost every message I received was from an automated agent. Did your customer service reps all get replaced by AI??? Avoid!!!

Awful. 0 stars.

As others have said, their once good service has gone completely downhill. Due to a technical glitch that they've acknowledged, my Lexapro prescription wasn't auto-filled and I didn't notice until it was too late. I have spent days waiting, and hours on the phone, trying to get them to get me my pills. For days now, I have been telling them that this is an emergency as I get debilitating withdrawal symptoms without my medication. Absolutely no urgency on their end and I can't get anyone to help me. I was told someone would help me by EOD Friday. It's Monday and I have, once again, been told not to call back in and that someone will help me by EOD. I've told every single person that I've talked to that this is an emergency. Absolutely unacceptable. I would have never used their services if I knew this is how they treat emergencies. I will be filing a FTC fraud report and a complaint for Medical Fraud with the FBI. I encourage others to do the same. This is unacceptable for a "medical provider."

I asked if I could get a prescription for a pharmacy and how much it would cost. They completely ignored my question, gave me no answers, and canceled an important order I needed asap. At no point did I request my order to be canceled or did I give any indication, other than to ask if I could get it from a pharmacy, that my order should be canceled. I don’t know how “is it possible to get a prescription” translates to “we’re canceling your order” and giving you absolutely no information about getting a prescription. Literally no help. Prior to this I had no issues but now they decided to cancel and I’m about to bleed super heavy with severe pain because I asked a simple question. I would avoid or just do as your told, take what they give, and don’t ask questions since they punish those who ask questions by withholding vital meds and not giving any answers.