NuLeaf NaturalsReviews of nuleafnaturals.com

Absolutely abysmal service and regard for their customers. Truly the most disappointing, impersonal customer service I have experienced from an American business. After placing an order with priority shipping I immediately asked if processing of said order could be expedited (they claimed 3-5 business days processing) so that I could receive it in good time before leaving the country. Nuleaf claimed that they could not expedite the processing of my order (understandable). I therefore thought it prudent to cancel my order(within 24h of the order) despite the product being due to arrive before my departure. I was told that my order could not be cancelled and subsequently, I was then immediately notified my product was shipped and to be expected in 2-3 business via days priority shipping. When 4 business days had passed and I had left the country, Nuleaf apologised for the inconvenience and refused to refund me for my order, completely indifferent to my loss and situation, Nuleaf have shown they would rather burn a bridge with a returning customer than reimburse them for their mistakes. Highly recommend seeking an alternative company to purchase from.

Have been a customer for years, until last December when I tried to order my usual products and suddenly, they no longer ship to my state? No warning, no nothing. Customer service claimed my state enacted some new law that prevents Nuleaf from shipping to it. Yeah, nice try. I have since ordered the same products from 3 other companies, and looked at shipping policies from several more- no issues with shipping to my state. At first I thought they had made a mistake, and every so often I check their site to see if they have “ reconsidered” their no ship policy. Today was my latest check. What’s so annoying is I keep getting emails from them advertising specials and offering discounts- despite their refusal to ship to my state. So I’d love to know what’s really going on as this new “ law” is obviously bogus, and I wish they would rethink their self imposed policy, as I have enjoyed their product.

I am a Cabana Club Member which entitles me to a discount on my subscription orders. Today I paid $78.16, including tax and shipping, for a CBD product that I can buy from their website for a total of $27.85!!! I feel like I have been scammed! I tried to communicate with customer service and that didn't go well. The one agent they seem to have, Aiden Rhodes, has a very thick accent and I could not understand him. The only answer he gave me was that I would receive an email with an answer. That never happened. I have cancelled my membership and have found a local reputable business that I will do business with, Green Treez. I know it will be a hassle, but I think I will file a complaint with the NC Attorney General's office of Consumer Protection. It couldn't hurt and maybe someone will look into this. Others have experienced the same thing. At best, they're misleading; at worst, they're fraudulent.

Been a regular NuLeaf customer for '24 and '25. Tried to re-order late Jan. '26, but their website no longer had such provisions, no "Add to Cart' option. Custpmer Se rvice is way off-shore, and their only response is "Clear your cache & cookies and try again". Three attempts got me nowhere. Yet I get an email per day from NuLeaf offering their products. I did benefit from their products, but can't waste any more time , and located a local supplier. Done with NuLeaf.

I loved this company. They made the best pet CBD I ever tried my senior dog on. The only product that gave my dog relief from her severe anxiety. So effective I got a regular subscription to my address in Louisiana. It was wonderful. She never missed a dose. She had some rough patches during the years on their pet CBD, but few and far between considering how constant it was before finding this product. But then, I got an email saying the credit card on my subscription was invalid and to give a new payment method. I signed in to my account. It says I’ve saved $0 on autoship subscription, though it was supposed to be cheaper. So I figure I’ll cancel the subscription and buy bottle by bottle. I can’t. The entire website is changed. I can’t add any product to my cart. The prices are insane - ranging from nearly $70 up to $400. I go on customer service chat and the person insists I just have to clear my cookie and cache. Do that. Try two different wiped browsers on two different devices. Nothing. I’m assured I’ll be sent to the relevant department for escalation. Days go by. No word. Try again. I’m still not believed, that the website won’t let me add to cart. I’m assured I’m still a valued member. And then suddenly, the person’s tune changes. Oh, they can’t ship to Louisiana. That’s the problem. When I ask why I wasn’t just sent an email stating rules and regulations had been changed and they could no longer ship to me instead of lying about my information and then changing the entire website for me, I was told they have no say in where they can ship their products. And I get that. But you’d think if they valued their longtime customers at all, they’d do the compassionate thing and give them a heads up about why their years-long subscription will be cut off. Now, I have very little time to find a replacement for my dog. If I run out before I can find a similar product or if that next product doesn’t work, my dog’s anxiety will go sky high instead of, say, being weaned off it very slowly - which I would’ve done had I been told this would be the case. Instead of being told I was wrong, I needed to clear cookies and caches, I was still a valued member of their service, etc. So be warned. Great products. No consideration or compassion or even proper explanation. This company sucks.

. What kind of business ships the wrong item and then won’t send me the correct order unless I bring it to ups/usps to ship back? Send me the correct items, refund me, or at minimum send me a return box, not give me work to do for your mistake

There's a few things that really concern me about this company/product. 1. It takes forever to ship. I emailed them twice and they said they were backed up but orders (including mine) were going out that day...3 weeks later I finally got it. 2. It's the only product with 4 cannabinoids available which makes me suspicious 3. They have a free membership that knocks off like 70% or some huge amount (I don't feel like doing the math) but you get a huge bottle that I would expect to pay hundreds for anywhere else. 4. After 3 doses I noticed my taste buds were off. I have an almost constant bitter taste that goes away for a short period with food/drink/dental hygiene... Occasionally I'll get a hint of cannabis but I haven't used it in over 24 hours. I checked and people have told me I don't have bad breath which means this product has altered my taste buds somehow. I'm cancelling everything with them and trying to see if anybody else has a similar experience (beyond the initial bad taste of right when you dose)

I have been a NuLeaf customer since they started many years ago. I had recently ordered two bottles of D9 soft gels. The size of the soft gels was completely different in each bottle. One bottle had long, slender capsules, the other bottle had short, round capsules. I called and was told this was a “common” thing. Since they sell a variety of soft gels, I have NO WAY of knowing what I received. I have never received two bottles of the same thing with different sized soft gels. I asked to have them replaced. I was denied and the Customer Service? Person was actually rude. I am very disappointed. I have spent many, many thousands of dollars with NuLeaf and the least they could have done was replace the two bottles. I don’t buy the explanation either because it has never happened before.