Positive Process
The process was easy. This is my 2nd refill and each time gets easier.
By Randle H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
934 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nu Image is a telehealth company founded in 2004 in New Jersey by Andreas Dettlaff. In 2008 we moved to Tampa and went fully online — we are not a store or a brick-and-mortar clinic.Through our digital health platform we connect patients with licensed providers for online consultations and prescriptions across weight loss, hormone care, sexual health, and general wellness. Care is delivered with privacy and convenience: virtual visits, continuous support, and discreet shipping from licensed pharmacies. Serving patients in all 50 states. LegitScript certified since 09/15/2021.Visit nuimage.com to get started.
Nu Image (nuimagemedical.com) has 934 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
934 approved reviews, newest moderated first
The process was easy. This is my 2nd refill and each time gets easier.
By Randle H.
Enrollment process seems easy and self-explanatory. Website is well presented and informative. Questions are very thorough.
By Donna D.
It was great and quick
By MICHAEL
Response from Nu Image· Oct 12, 2026
Michael, "great and quick" is exactly what we hope every patient experiences, so thank you. We'd love to know what would have made it a five-star visit, whether that's communication, pricing, or the website. Even a short note helps the team improve. Drop us a line at [email protected] or 888-520-3438.
I have used the company before and it was very helpful. But this time I tried a new product paid my fee and that was Sept. 01 I just received an email that they have shipped out the orders from Aug. My order was approved on Sept. 01 so yes you can do the math it has been over 3 weeks and still no product. So I gave it 2 stars because I am far from pleased with the shipping of a product. I didn't just spend money to see how long I can go without a product I paid for.
By New to V.
Response from Nu Image· Oct 12, 2026
Thanks for coming back to us after a good first experience, and we understand three weeks feels like a long time to wait. After approval, each prescription enters the pharmacy queue, where it is filled and verified by multiple parties before a shipping label is created, and the tracking email goes out at that point. Our support team can check the status of an order at any time before tracking arrives. Today, patients can also choose 2-Day Express, Overnight, or Rush shipping at checkout (Rush orders have a 3 PM ET weekday cutoff). For an update on any order, email [email protected] or call 888-520-3438.
I very successfully used the Ultra Burn injections and now I am going to try the capsules. I cannot wait, I Love New Image Medical! Highly Recommend!
By Val J.
Always so quick to respond to your request.
By Senayda A.
Ok very easy. Just click from you phone and you can star the doctor visit.
By Alejandro
Great service. Trustworthy, reliable and their products work.
By Angie S.