NueMDReviews of nuemd.com

We have been using NueMd since September 2016, and have been very satisfied with all of the services they provide for us. The billing/claims module especially is very user friendly and extremely fast and efficient. Would most certainly recommend this software

I've been in the medical billing field for a while now. For the first time i am using NueMds and so far is the easiest billing software that i have used. The one on one training was great and they made sure i new everything before "letting me go" to do it my self. It is easy and user friendly. I recommended to anyone.

I am in the early stages of using NueMD. So far, training with the software and communication is A+.

The program is slow. Having to scan in EOBs is a pain. They were supposed to set up EFT and told me what for to get from bank. They said either bank letter voided check or something on my letyer head. Gave my letterhead form not correct. Went into back waited forever uploaded form and they said not coreect bc it was direct deposit form. I told banker what I needed and they gave exactly that with maybe the wrong name on top of form? Phone number on patient statements was wrong and when I emailed a few times to figure out that as well as queations to seeing patient statements I didnt get a response. When I was ready to cancel I emailed the woman who set me up. She trnasfered me to management. He wrote me but then never reponded. Apparently he was out of office and no one repaonded. I reached out to Nakiah and she triex to help me get in contacr with someone. Almost 2 weeks later I get a call asking if they can get me to stay. I say no. She says management will review my contract and see if they can back date cancellation start date... Which I requeated on Nov 16. Well I find out a week later, by calling in and waiting 30 minutes that cancellation date will be Dec 31st and last bill in Jan. Why am Inoaying for an extra 2 weeks? I dont know because I didnt get a reponse to my email and I feel this is a way to squueze out more money.

If we require any help and dial the customer support. it takes more than half an hour to answer the call. You guys need to add some staff, So we get the information timely.

Overall I have had a great experience with NueMD. The system is easy to learn and understand. I use NeuMD for billing and payroll, if you have any problems with anything customer service is right there at your finger tips.. the training videos are wonderful as well

NueMD is a great program, whether you are just starting your business or have to convert from a different program. Self training is available ( we set ourselves up in less than a day) or you can schedule time with the trainers. Online support is available and always helpful

Overall I have had a great experience with NueMD. The system is easy to learn and understand. I have used other systems in the past for documentation, but prefer the ease of NueMD. I have had an issue with a glitch in the system, but customer service was willing to work with me to figure out what happened and to resolve the issue. I would recommend NueMD to anyone who asks.