NuamoreReviews of nuamore.com

Response from Nuamore· Aug 6, 2026

Hi Rocio, Thank you so much for your amazing review! We're glad to hear that you love your watch and that it has exceeded your expectations. It's wonderful to know it has kept up with you at the beach, in the sea, the pool, and even the shower while still looking and working like new! Thank you for sharing your experience and for choosing Nuamōre. Warm regards, Team Nuamōre 💙

Response from Nuamore· Aug 5, 2026

Hi, Thank you so much for your kind words! We're truly grateful for your feedback. It means so much to hear that you had a positive experience with our team. Warm regards, Team Nuamōre 💙

Response from Nuamore· Aug 7, 2026

Hi Max, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We always want our customers to feel confident and happy with their Nuamōre purchase, and we would appreciate the opportunity to better understand your concerns and assist you directly. Please feel free to reach out to our support team with your order details, and we’ll be happy to review your case and help however we can. Warm regards, Team Nuamōre 💙

Response from Nuamore· Jul 31, 2026

Hi Marie, Thanks so much for your wonderful review! We're so happy to hear that your watch exceeded your expectations and that you were impressed with both its quality and presentation. Thank you for choosing Nuamōre. We can't wait to welcome you back for your next piece! Warm regards, Team Nuamōre 💙

Response from Nuamore· Jul 30, 2026

Hi Wendy, Thank you so much for your wonderful review! We're delighted to hear that our team was able to help resolve the issue with setting the date on your Oceana watch. It means so much to us that you were pleased with our customer service and that you'd choose to shop with us again. Thank you for your trust and support, we truly appreciate it! Warm regards, Team Nuamōre 💙

Response from Nuamore· Jul 28, 2026

Hi Sharon, We're sorry to hear that your experience didn't meet your expectations. After receiving your return, our quality team carefully inspected the watch and was unable to confirm the defect that had been reported. As the item also showed signs of wear and the return was outside our standard return window, it wasn't eligible for a refund under our policy. Even so, we wanted to help and, as a one-time exception, we arranged and shipped a replacement watch to you at no additional cost. While we understand this wasn't the resolution you were hoping for, we did our best to provide an alternative solution and assist you throughout the process. We appreciate your feedback and wish you all the best. Warm regards, Team Nuamōre 💙

Response from Nuamore· Jul 24, 2026

Hi Tracey, Thank you for your feedback! We’re glad to hear you think your watch is lovely. We’re sorry to hear the watch face was smaller than you expected and that you had difficulty adjusting the strap. If you need any assistance, please feel free to contact our support team, we’ll be happy to help. Warm regards, Team Nuamōre 💙

Response from Nuamore· Aug 5, 2026

Hi Susan, We’re sorry this experience was frustrating, and we’d like to clarify what happened and what our team did to resolve it. Your original exchange shipment was sent from our Canadian warehouse because the style you selected was not available in our U.S. inventory. Unfortunately, the parcel was selected for a customs inspection after arriving in the U.S. We contacted our shipping partner and escalated the shipment to obtain further information, but once a parcel is under customs inspection, neither Nuamōre nor the carrier can control or guarantee how long the inspection will take. When you suggested sending a replacement from U.S. inventory, we agreed and immediately created replacement order. We prioritized the order with our fulfillment team and requested that it be expedited so it could leave our U.S. facility as quickly as possible. The replacement was then handed into the USPS network and was successfully delivered on August 3. We understand that the final delivery took longer than you expected. While we can prioritize fulfillment and request expedited handling, the carrier’s actual transit time and delivery date are ultimately outside our control, and we regret that the shipment did not arrive as quickly as either of us had hoped. We do take your feedback seriously, particularly regarding tracking visibility and the delivery experience, and we have shared these concerns internally. Warm regards, Karla, Team Nuamōre 💙