National Tire & BatteryReviews of ntb.com

Obtained an inspection of my AC for my truck. Was provided input on the repair and costs. I agreed to the repair and took the vehicle home. Noticed the next day that the AC was not working and that the outside breeze was cooler than my AC. Brought the vehicle back only to be told that they basically missed $600 in cost and they wouldn't charge me for the recharge of the coolant. I can't fathom how something this incomplete and this expensive could have passed inspection. Then zero real concern that they made that big of a mistake. NTB should have eaten the cost of installation of parts because they failed to perform on the first engagement. I can't trust people like that and won't ever be back, I see zero advantage to using them.

BUYER BEWARE!! This store is absolute TRASH when it comes to customer service! I barely made it to the store after suffering a blow out on the highway and refilling the tire with just enough air to get it replaced. The store closed at 4pm and I made it in around 3:52pm. When I arrived they had already put up the gates around the store, closed down almost all of the bays, and turned off the registers! I waited in the lobby for the manager, who was on the phone until 4:01pm. Two of the crew passed me up in the lobby several times after finishing a wiper replacement and check on another vehicle, and did not say a word to me or ask if I needed any help. When he finally came out, I explained to him my issue and he didn't even bother to do a courtesy check on my vehicle, he told me that he could not help me because on Sundays they are short staffed and have short hours, so he lets the crew clean up at 3:45, they turn off all machines, and he couldn't help me. He even admitted that he saw me when I pulled up on the cameras. The manager then re-emphasized that he couldn't do anything to help me and asked me to come back in the morning. While he was saying this, three of his employees walked to the front registers and clocked out right there in front of me! The manager then stated, "See, yeah, my guys are already clocked out so if you come back tomorrow we can take a look at it." I was FURIOUS because I literally barely made it there, but now I had no choice but to leave. Thankfully, I live in the area and made it into my driveway right before the tire went completely flat again. I contacted corporate, who said that they talked to the GM who would talk to the associate about this; then asked me to bring it back in today. HELL NO! This basically means that they don't take accountability for how they mistreat their customers! I purchased an entire new set of tires from Discount Tire and would have purchased them from NTB had I not been mistreated in my time of need. I definitely won't be back there again and urge you to STAY AWAY FROM THIS PLACE! Again, BUYER BEWARE! DO NOT GIVE YOUR BUSINESS TO NTB CYPRESS! They do not care about their customers, they are more concerned about clocking out on time!

In Bel Air, MD I have went to get 2 new tires and after waiting for 1 hr, I was told the rim broke during the repair. They voluntarily had replaced both of my wheels at no cost! I was very impressed by that. Very honest bunch of employees work in that store. They place high value on keeping their customer base happy so that they return.

Great a keeping appointment times and getting the job done in a timely manner. Great customer service and very polite employees. Store in Dunbar WV is great.

I had NTB replace all (4) tires and do an alignment. No issues with the vehicle prior to the tires just worn. After I had the tires replaced i drove the vehicle. Violent shaking at 70-80 MPH undrivable. Took the car back to the NTB who rebalanced the tires and checked the alignment. NTB said the weight had fallen off the vehicle. Drove the car again and same issue. Furthermore I asked a blub to be replaced, they said it was a wiring issue and couldn't be fixed but charged me for a new blub. No only did they replace the wrong blub but installed incorrectly. I replaced the blub and it worked just fine, but the blub which needed replacement still wasn't fixed. requested a full refund for a competent shop to fix the vehicle. Unbelievable

Horrible - Same story after making appointment for rotation . Show up and they say sorry only one mechanic available. Why the f is the store even open then ? If you can’t run the operation efficiently for your customers face facts and close ! I’ll never buy anything again from them . Free rotation was part of my tire deal. Shame I used to like them. I’ll never step foot in there again . Not the worker’s fault. They only can utilize what manpower Is available. Typical regional management blunder. You can’t run a repair place of business with one guy in back. Well maybe in hooterville . My advice close up .

Terrance Green at the Webster Texas location gave us outstanding service on out Silverado truck….. he was more than courteous and patient and very thorough. I would like for his boss, Robert Louis, to be notified of my experience as I asked for his name because I wanted to be sure Terrance gets recognition for his amazing work with us. Sincerely, Beverly and Peter Steckler

I’m totally shocked about this issue. I set up two oil changes a week ago for my car, and my wife car as well. I never had an issue with this company before until now. They told me to drop my car off early in the morning or Thursday night since the appointment was for Friday so I dropped it off Thursday night. They said once they complete my oil change, I can pick up my car around lunch time, and then leave my wife car so that both of them will be done by closing time. I called them several times asking for my car when I noticed that it was getting closer to they’re closing time. I was told that it’s still in the air. Everyone knows that an oil change doesn’t take long. He said he’ll call me when it’s finished. I never received a call from them, neither did my wife car ever made it to they’re shop. We were supposed to be headed out of town that Friday night, and had to cancel everything because of they’re poor services. This is very very very unprofessional, when you have already set up an appointment a week in advance. They also keep calling me using someone else number when they have one of my cars thinking it’s me. I have spoken to them about putting the correct phone number of mines into they’re system. They’re always pretending to correct it while I’m standing in front of them, but it’s still the same problem. They’re been changing my number in they’re system for 2 years now, and haven’t changed it yet.